Configure

IT & voice administrators must proceed as follows

1.Go to TSS Console administration on the user's profile settings;

2.Go the PBX Features panel and enable "Dispatch feature uses monitored transfer"

Location: Terminal Profile Settings, Terminal Boot Settings

PBX Features

Dispatch feature uses monitored transfer	truefalse
Key: profile.setting.dispatch.is.monitored Description: Defines if dispatch feature uses monitored transfer Constraint: true\|false Related settings: Hide dispatch call applet after recall action (profile.setting.dispatchcalls.hidecallbrowser) Display caller party identity on Dispatch feature (profile.setting.dispatchcalls.displaycaller)

Dispatch can be performed by pressing on shortcut by setting the following :

Location: Terminal Profile Settings, Terminal Boot Settings

PBX Features

Dispatch feature available on call key	truefalse
Key: profile.setting.dispatch.is.on.callkey Description: Defines if dispatch feature is available on call keys (Extension and Contact shortcuts) If true: pressing a call key while an established call is present on active handset generates a dispatch attempt. If dispatch monitoring is activated, the call key shows dispatch information in the manner of a dispatch key. Constraint: true\|false Related settings: Hide dispatch call applet after recall action (profile.setting.dispatchcalls.hidecallbrowser) Display caller party identity on Dispatch feature (profile.setting.dispatchcalls.displaycaller)

Remark : Corporate Search results can also be used for dispatch purpose.

Other options

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Dispatch shortcut color
Key: profile.setting.shortcut.dispatch.color Description: Color applied as background of dispatch shortcut for idle, error, trying and ringing states. The color is not applied when user is in Color based identity matching mode. Constraint: An hexadecimal color, in the form: #FFFFFF Or the "default" value to use the turret's default color. Related settings: Intercom shortcut color (profile.setting.shortcut.intercom.color)