Inactive Incidents

The Inactive Incidents page within Assure allows for you to manage any resolved incidents that have been closed. If a inactive incident reoccurs within 4 hours it will be reopened. Inactive incidents remain in the inactive incidents list for 4 days by default after which they are moved to the Archived incidents page.

Number of days before Assure considers an inactive incident as archived can be configured on the TSS with setting key.

This setting must be defined at Productivity Tools Cluster level.

application.global.assure.feature.alerting.daysbeforearchive = [number of days]

Location: boot
general	Set number of days before archive incident on Assure Key: application.global.assure.feature.alerting.daysbeforearchive Description: Set number of days before archive incident on Assure Constraint: Integer value in days