Parked Incidents

The incidents that have issues with zendesk connectivity or awaiting for zendesk connectivity to be restored stays under parked incidents tab of the alerting.So following the change from 10.0.17 the following fields with its values are added as part of ticket creation/updation. Updated in yellowpages also.

application.assure.zendesk.max_retry_count_for_zendesk_creation = 60

application.assure.zendesk.max_notify_retry_count_for_updates = 10                                                                                  

Note: Awaiting Creation details of incidents for zendesk ticket will be shown in assure dashboard page.