User.Status:
This alarm monitors User status
Severity
|
Reason
|
Title
|
Attempts
|
Description
|
Warning
|
raised whenever the IPTrade user status is “BLOCKED
|
User account {{username}} is blocked.
|
1
|
User account {{username}} is blocked.<br/>
First name: {{first_name}}<br/>
Last name: {{last_name}}<br/>
Email: {{email}}<br/>
Zone: {{zone.name}}
|
Normal
|
whenever the IPTrade user status is “ACTIVE
|
User account {{username}} is active.
|
Cleared
|
User account {{username}} is active.<br/>
First name: {{first_name}}<br/>
Last name: {{last_name}}<br/>
Email: {{email}}<br/>
Zone: {{zone.name}}
|
Zendesk.Status:
Note: This Alarm is disabled by default
This alarm monitors the Zendesk connection status and raise the alarm
Severity
|
Reason
|
Title
|
Attempts
|
Description
|
Critical
|
raised when Zendesk is disconnected
|
Zendesk is disconnected since long time
|
5
|
{{ zdesk_url }} is not reachable since long time.<br/>
Error: {{ error_type }}<br/>
Error message: {{ error_msg }}<br/>
|
Warning
|
raised when Zendesk is connected
|
Zendesk is disconnected
|
5
|
{{ zdesk_url }} is not reachable.<br/>
Error: {{ error_type }}<br/>
Error message: {{ error_msg }}<br/>
|
Normal
|
Zendesk is disconnected since long time
|
Zendesk is connected
|
Cleared
|
{{ zdesk_url }} is reachable.
|
PrimaryRecorder.Timed out :
This alarm is raised when Tradesense is not able to ping the recorder
Severity
|
Reason
|
Title
|
Attempts
|
Description
|
Critical
|
raised when voice recorder is not responding to ICMP ping
|
Voice Recorder {{ ip_address_primary }} is not responding to ICMP ping
|
3
|
The Voice Recorder at address {{ ip_address_primary }} is not responding to ICMP ping.
|
Normal
|
raised when voice recorder is responding to ICMP ping
|
Voice Recorder {{ ip_address_primary }} responding to ICMP Ping
|
Cleared
|
The Voice Recorder at address {{ ip_address_primary }} can now be reached via ICMP Ping.
|
SecondaryRecorder.Timed out :
This alarm is raised when Tradesense is not able to ping the recorder
Severity
|
Reason
|
Title
|
Attempts
|
Description
|
Critical
|
raised when voice recorder is not responding to ICMP ping
|
Voice Recorder {{ ip_address_secondary }} is not responding to ICMP ping
|
3
|
The Voice Recorder at address {{ ip_address_secondary }} is not responding to ICMP ping.
|
Normal
|
raised when voice recorder is responding to ICMP ping
|
Voice Recorder {{ ip_address_secondary }} responding to ICMP Ping
|
Cleared
|
The Voice Recorder at address {{ ip_address_secondary }} can now be reached via ICMP Ping.
|
|
