Turret

Warning

raised whenever there is no time out reported for the turret and the CPU temperature is reported to be more than 100

CPU Temperature is High

7

{{device_identifier}} Turret CPU temperature is High. Temperature : {{temperature}}

Normal

raised when the CPU temperature is reported to be less than 100

CPU Temperature is Normal

Cleared

{{device_identifier}} Turret CPU temperature is Normal.  Temperature : {{temperature}}

Warning

raised whenever there is no time out reported for the turret and the Fan Speed is reported to be less than 100

Fan stopped working

5

{{device_identifier}} Turret Fan stopped working. Speed : {{speed}}

Normal

raised when the Fan Speed of the Turret is reported to be more than 100

Fan is working

Cleared

{{device_identifier}} Turret Fan is working as normal.  Speed : {{speed}}

Warning

raised whenever there is no time out reported for the turret and the Free memory for the turret is less than 50MB. This alert is not valid for turret model type 1018.

Free memory on Turret is less than 50MB

2

Turret {{ ip_address }} {{ serial }} is low on memory. Free memory is currently {{ free_memory }} kb.

Model: {{ turret_type }}

Normal

raised when Free memory for the turret is more than 50MB

Free memory on Turret is now greater than 50MB

Cleared

Turret {{serial}} {{ ip_address }} memory is now at {{ free_memory }}kb.

Warning

raised whenever the PBX DDI node is lost on the turret

Turret has lost line

10

Line {{ extension }} is unavailable on Turret {{device_identifier}}

Normal

raised when the line is restored on the turret.

Line has been restored on Turret

Cleared

{% if extension %}

Service has been restored on line {{ extension }} on Turret {{device_identifier}}.

{% endif %}

Warning

raised whenever there is no time out reported for the turret and the temperature on the motherboard of the turret is more than 100

Motherboard Temperature is High

5

{{device_identifier}} Turret Motherboard temperature is High. Temperature : {{temperature}}

Normal

 raised when the temperature on the motherboard of the turret is less than 100. 

Motherboard Temperature is Normal

Cleared

{{device_identifier}} Turret Motherboard temperature is Normal. Temperature : {{temperature}}

Warning

raised whenever the PBX node is lost on the turret.

Turret has lost PBX node for extension

3

Turret {{device_identifier}} has failed to register the following lines on the call server at {{ip_address}}:

Extension: {{ extension }}

{% for line in lines %}

{{ line|pprint }}

{%endfor%}

Normal

raised when the PBX node is restored on the turret

PBX node has been restored for extension on Turret

Cleared

{% if extension %}

Service has been restored for extension {{ extension }} on Turret {{device_identifier}}.

{% else %}

Turret {{device_identifier}} has registered with the call server at {{ip_address}}

{% endif %}

Critical

raised whenever the PBX service is lost on the turret.

Turret has failed to register lines on PBX node

3

Extension {{ extension }} is no longer available. Turret {{device_identifier}} has failed to register the following lines on the call server at {{ip_address}}:

{% for line in lines %}

{{ line|pprint }}

{%endfor%}

Normal

raised when the PBX service is restored on the turret.

Turret lines registration on PBX node restored

Cleared

{% if extension %}

Service has been restored for extension {{ extension }} on Turret {{device_identifier}}.

{% else %}

Turret {{device_identifier}} has registered with the call server at {{ip_address}}

{% endif %}

Warning

raised whenever the primary Voice recorder connected to the turret is down and no time out reported for the turret. The recording server ID should not be null to raise this alarm

Voice recording session on turret {{device_identifier}} is down

3

{{device_identifier}} voice recording session on {{recording_server.ip_address_primary}} is down

Normal

raised when the primary Voice recorder connected to the turret is UP

Voice recording session on turret {{device_identifier}} is up

Cleared

{{device_identifier}} voice recording session on {{recording_server.ip_address_primary}} is up

Warning

raised whenever the primary Voice recorder connected to the turret is down and no time out reported for the turret. The recording server ID should not be null to raise this alarm. 

Voice recording session on turret {{device_identifier}} is down

3

{{device_identifier}} voice recording session on {{recording_server.ip_address_secondary}} is down

Normal

raised when the Secondary Voice recorder connected to the turret is UP

Voice recording session on turret {{device_identifier}} is up

Cleared

{{device_identifier}} voice recording session on {{recording_server.ip_address_secondary}} is up

Warning

{{type}} RTP Timed out

1

{{type}} {{device_identifier}} RTP Timed out. Below are the details  <br/>

Call Id : {{rtpTimeoutCallID}} <br/> 

Master Call Id: {{rtpTimeoutMasterCallID}} <br/> 

Remote Party : {{rtpTimeoutRemoteParty}} <br/> 

TPO Name: {{rtpTimeoutTPOName}} <br/> 

Timestamp: {{rtpTimeoutTimestamp}} <br/> 

Index : {{rtpTimeoutIndex}} <br/> 

Critical

raised whenever the primary Voice recorder connected to the turret is down and no time out reported for the turret

Voice recording is unavailable on Turret

3

Voice recording is down on Turret {{ serial }}. Configured to use the following Voice Recorders: {{recording_server.ip_address_primary}}   {{recording_server.ip_address_secondary}}

Normal

raised when the primary Voice recorder connected to the turret is UP

Voice recording is restored on Turret

Cleared

Voice recording is restored on Turret {{ serial }}

Warning

raised whenever the primary Voice recorder connected to the turret is down and no time out reported for the turret

Turret unable to connect to Group ID {{group_id}} in {{tpo_cluster}}

3

{{event_name}} to Cluster: {{tpo_cluster}} Group ID {{group_id}} on Turret: {{device_identifier}}. Last Status was {{last_status}}

Normal

raised when the primary Voice recorder connected to the turret is UP

Turret connection to Group ID {{group_id}} in {{tpo_cluster}} restored

Clearaed

{{event_name}} to Cluster: {{tpo_cluster}} Group ID {{group_id}} on Turret: {{device_identifier}}. Last Status was {{last_status}}

Critical

raised whenever Turret unable to connect to the primary and secondary TSS and no time out reported for the turret. 

Turret unable to connect to the primary and secondary TSS

3

The turret {{serial}} is unable to connect to the primary and secondary TSS.

Primary TSS: {{primary_tss.dns_name}} version {{primary_tss.firmware_version}}

Secondary TSS: {{secondary_tss.dns_name}} version {{secondary_tss.firmware_version}}

Warning

Normal

raised when the TSS connected to the turret is reachable.

Turret established connection to the Primary TSS

Cleared

The turret {{serial}} connection to the primary TSS {{primary_tss.dns_name}} version {{primary_tss.firmware_version}} has been restored.

Warning

raised whenever the Alive Turret falls in to one of the above scenarios

Turret not responding to SNMP queries over {{protocol}}

5

The turret {{serial}} ({{ip_address}}) could not be queried via SNMP.

Turret is in zone {{zone.name}}.

Turret type is {{turret_type}} and it is running software version {{suite_version}}.

{% if user_name%}The logged in user was {{user_name}}.{%endif%}

Normal

raised when the SNMP connection is restored on the turret

Turret is responding to SNMP queries over {{protocol}}

Cleared

SNMP connection to {{serial}} ({{ip_address}}) has been restored.

Warning

Whenever there is emergency call made from turret

Emergency Call Made from {{emergencyTurretId}} turret by {{emergencyLoggedOnUser}}

1

A call to emergency services has been detected on the BTTrade turret system<br/><br/>

Emergency Number Dialled : {{emergencyNumberDialled}} <br/> 

Emergency Calling Number: {{emergencyCallingNumber}} <br/> 

Emergency Logged On User : {{emergencyLoggedOnUser}} <br/> 

Emergency Turret ID: {{emergencyTurretId}} <br/> 

Emergency Audio Device: {{emergencyAudioDevice}} <br/> 

Time : {{traptime}} 

Critical

raised whenever Voice Recording is missing

Voice Recording Missing

1

{% if tpo_recording %}TPO{% else %}Turret{% endif %} recording missing for user:{{user_name}} on turret: {{device_identifier}}. <br/><br/>

Threshold Window : {{vr_time_window}} minutes. <br/>

Below are the call details: <br/>

Call from {{from_number}} to {{to_number}}<br/>

VR Platform : {{recording_server_name}}<br/>

VR Platform Recorder: {{vr_platform_recorders}}<br/>

Call ID: {{call_id}}<br/>

Call Start Time (utc): {{start_time}} <br/>

Call End Time (utc):{{end_time}} {% if end_time %}<br/>

Call Duration: {{end_time-start_time}}{% endif %}

Warning

raised whenever the Sensor for VRRecordings sends Timestamp mismatch event. 

Voice Recording Time stamp mismatch

1

{% if tpo_recording %}TPO{% else %}Turret{% endif %} recording time stamp mismatch for user:{{user_name}} on turret: {{device_identifier}}. <br/><br/>

Threshold Window : {{vr_time_window}} minutes. <br/>

Below are the call details: <br/>

Call from {{from_number}} to {{to_number}}<br/>

VR Platform : {{recording_server_name}}<br/>

VR Platform Recorder: {{vr_platform_recorders}}<br/>

Call ID: {{call_id}}<br/>

Call Start Time (utc): {{start_time}} <br/>

Call End Time (utc):{{end_time}} {% if end_time %}<br/>

Call Duration: {{end_time-start_time}}{% endif %}

Start time on recorder: {{start_time_on_recorder}}

End time on recorder: {{end_time_on_recorder}}

Warning

raised whenever the Sensor for VRRecordings sends Missing recording chunk event

Chunk of Voice Recording Missing

1

{% if tpo_recording %}TPO{% else %}Turret{% endif %} recording chunk missing for user:{{user_name}} on turret: {{device_identifier}}. <br/><br/>

Below are the call details: <br/>

Call from {{from_number}} to {{to_number}}<br/>

VR Platform : {{recording_server_name}}<br/>

VR Platform Recorder: {{vr_platform_recorders}}<br/>

Call ID: {{call_id}}<br/>

Missing From (utc): {{missing_from}} <br/>

Missing Till (utc): {{missing_till}} <br/>

Warning

As and trap is sent from the turret

{{type}} Max Inbound Alert

1

{{type}} {{device_identifier}}  almost reached its max inbound call. Below are the details <br/>

Max Inbound Alert count : {{maxinboundAlertCount}} <br/> 

Max Inbound Alert Max Value: {{maxinboundAlertValueMax}} <br/>