Calls that are recorded

The system allows excluding specific calls from the active recording feature, by configuration. Selecting which calls are excluded can be done based on the line on which they are hosted, or on their type (for intercom calls).

Classical SIP calls

On the TSS Console, in line edition form, configure whether a user line is recorded or not.

Every classical SIP call user receives or places on this line is recorded based on this value:

•No : Calls are not recorded

•Yes: Calls are recorded

•CTI only: Signaling CTI information is sent to the recorder, but voice isn't recorded by turret. This should only be used for DDI Lines that are recorded over TPO

Intercom calls

Intercom calls recording is configurable per intercom type.

Direct intercom

Location: Terminal Boot Settings, Terminal Profile Settings
Intercom	Record direct intercom calls truefalse Key: profile.setting.direct.intercom.record Description: Defines whether direct intercom calls are recorded or not. Constraint: boolean Related settings: Direct intercom auto-close (profile.setting.intercom.autoclose) Allow direct intercom close (profile.setting.intercom.direct.allowclose)

Group intercom

Location: Terminal Boot Settings
Recorder	Record group intercom through active recording truefalse Key: application.global.telephony.intercom.recordpassivecall Description: Specify whether the group intercom is recorded through active recording or if the infrastructure manage to record intercom on its own. Setting this parameter to true will allow the turret to send recording session for group intercom. Note: If the key application.recorder.startrecordingatlogin is set to true, the group intercom is always recorded whatever the value of this parameter. Related settings: Record intercom calls as they were on LD (SIPRec only) (profile.setting.recording.forceintercomonld) Start recording at login (application.recorder.startrecordingatlogin)