From the Turret Itself

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Basic > Troubleshooting Data: How to retrieve them > Turret > Debug Information

A dump can also be generated from the turret device's graphical interface itself.

 

User authenticated

When a user is authenticated on the device, the following options allow a dedicated button to appear in the Options panel:

 

•Enabling profile.setting.debuginfobutton.alwaysavailable = true in the device or user configuration

•Plugging a USB key containing an ipt.superuser file on its root level

•Pressing CTRL+F12 on an external keyboard

 

1.Press the Options button

 

Turret_Debug_Options_Access

 

2.Select the System information tab and press the dedicated dump button

 

Turret_Debug_Options_Dump

 

No user authenticated

When no user is authenticated on the device, a dedicated button is available in the Login prompt panel (or the Boot panel if the boot process cannot complete, or the Login progress panel if the login fails):

 

1.Plug an external keyboard on the device, press CTRL+F12 and press the dedicated button directly on the Login prompt panel

 

Turret_Debug_Login_Dump

 

The turret starts generating its dump.

 

2.Retrieve the dump here: Browse and download the dumps