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Basic > Troubleshooting Data: How to retrieve them

All the available debug information dumps, from turrets and TPOs, are listed in a dedicated page on the TSS Administration Console, accessible at System > Monitoring > Debug Information Dumps:

 

Debug_Information_Dumps_List

 

The pages lists all dumps along with their name, originating device and size. The list can be filtered to only display dumps from a specific device. The most recent dumps are displayed first, and a Refresh button is available if some dumps are not present yet.

 

To download a dump, locate it in the list and click its name.

 

Debug_Information_Dumps_List2

 

Multiple dumps can also be downloaded at once (which is useful when taking dumps on a distributed place or to regroup several dumps taken to investigate an issue).

 

1.Select the desired dumps in the list and click the Bulk admin selected button

 

Debug_Information_Download

 

2.Select Download selected and click OK

 

Debug_Information_Download2