Timers usage

This scenario illustrates how the system captures various timers’ value for a call. This call is accepted by TraderA’s console, put on hold and then resumed on TraderB’s console.

1. Initial situation: TraderA is logged in along with TraderB, both in the same group.

2. An incoming call reaches TraderB’s personal extension.

Grand total timer is started.

3. TraderB accepts the call.

Alive, last alive and total timers are started. TraderB's current alive and current total timers are started.

4. TraderB puts the call on-hold.

Alive timer is paused. Last alive timer is stopped and reset. TraderB's current alive timer is paused. Hold timer and last hold timer are started. TraderB's current hold timer is started.

5. TraderA resumes the call on his dealer board.

Alive timer is resumed. Last alive timer is started. TraderA's current alive and current total timers are started. Hold timer is paused. Last hold timer is reset.

6. TraderA puts the call on-hold.

Alive timer is paused. Last alive timer is reset. TraderA's current alive timer is paused. Hold timer and last hold timer are started. TraderA's current hold timer is started.

7. TraderA resumes the call.

Hold timer is paused. Last hold timer is reset. TraderA's current hold timer is paused. Alive timer is resumed. Last alive timer is started. TraderA's current alive timer is started.

8. TraderA ends the call, it then disappears from both turret A and B.