Answer and Close an Incoming Call

Attendant Features > Direct Intercom Over Cisco intercom lines > Usage

Answer an Incoming call

When a user is contacted by another by intercom line and the auto-answer mode is not enabled, if the user wants to answer to the caller, he has to click on the shortcut that blinks circled orange.

DirectIntercomButtonIncoming

When the user is contacted by another on his intercom line, the shortcut blinks with the other user's number and circled orange.

DirectIntercomButtonOutgoing2

When the user answers to the caller, the intercom call becomes bidirectional and shortcut turns to green circled orange.

Close an Incoming call

When a user is contacted by another by intercom line and he wants to close the call :

1)he has to answer the incoming call (see before) ;

2)he can close the call by pressing the shortcut of the caller.

DirectIntercomButtonOutgoing2

Here is the shortcut when the user has answered.

DirectIntercomButton

When the user closes the call, the shortcut becomes initial shortcut.