Step 2 – Bind queue extension to user account

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Attendant Features > Call Waiting Queue > Configure > Using CuCM Line > Multiple attendants, shared call-waiting queues

See workflow as described  in Single attendant, Step 2 - Bind queue extension to user account with the following amendments

1)In the User Authentication Edition form, the Type attribute must be set to Shared instead of Secondary ;

2)In the User Authentication Edition form, the Call Events Dispatching attribute must be set to On instead of Off ;

 

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These operations must be repeated on each console/for each user account that needs an access to the call-waiting queue.

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It is highly recommended to use the same values for all attributes of shared call-waiting queue when binding it to multiple user accounts.

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