Call Waiting Queue

IPTrade Attendant Console has its own built-in call-waiting queue management capability.

This capability has been improved in release 5.2 to provide a more user-friendly monitoring and management of call-waiting queues.

This technical note gathers general information regarding this capability and how to configure it in Cisco UCM v7.x telephony environment.

Description

Call-waiting queues provide a convenient mean to attendant(s) to handle in-bound calls activity for a company, for different departments or services within a company, or even for several companies and help them in coping efficiently with heavy-traffic periods.