Turret

Settings

The LDAP search (disabled by default) is enabled with the following setting:

Location: Terminal Boot Settings, Terminal Profile Settings
Search	On the fly LDAP search truefalse Key: profile.setting.otf.ldap.search Description: Defines if system uses LDAP search to identify inbound call remote party When an inbound call reaches the terminal with a remote party that doesn't match any contact or extension shortcut, the system automatically launches an LDAP search based on remote party phone number. Results of such searches are temporarily stored in a particular dedicated shortcut group. That group has read only access right but shortcuts it contains can easily be copied to another shortcut group. All shortcuts stored in that group are destroyed when user logs out. Remark: feature is automatically disabled if user hasn't the corporate directory search license authorization Constraint: true|false Related settings: Authorize corporate search (profile.setting.authorizecorporate) LDAP Access Time (directory.ldap.access.time) LDAP On The Fly Prefix (profile.setting.ldap.otf.prefix) LDAP On the fly Validity period (profile.setting.ldap.otf.validity) LDAP Search Timeout (profile.setting.ldap.search.timeout)

The emergency state can be automatically disengaged using the following setting:

Location: Terminal Boot Settings, Terminal Profile Settings
DDI - Sharing	Radio Emergency timer Key: profile.setting.ddiradio.emergency.timer Description: Defines the time delay before automatically disengaging the emergency state on the radio channel. Only applied when the emergency state was activated by the user himself. Constraint: Numerical value, in seconds. Disabling the setting turns off the automatic emergency timer. Related settings: Radio outgoing timer (profile.setting.ddiradio.outgoing.timer) Include handsets calls when clearing radio resources (profile.setting.ddiradio.clearhscalls)

Private / group call shortcuts

Private and group call shortcuts are Extension-type shortcuts that contain:

•a single extension for a private call

•multiple extensions for a group call

For private calls, The phone extension field must contain the DDI slot extension (in the form [slot:SLOT_EXTENSION]) followed by the call target. If the target contains special characters that could be lost during the shortcut storage in the database or its transfer to the turret at logon time, a CDATA block can be used to surround the target:

The CDATA block must be in the form [CDATA[TARGET_EXTENSION]].

Several slots can also be configured in a shortcut, as shown below:

In that case, the system automatically selects the first free slot in the list to perform the call, a first slot being one that has either no local user connected or only the current user. The format for the slots list accepts either specific slots (302301) or slot ranges (302301-302310), possibly mixed. Examples:

•[slot:302301,302302]173

•[slot:302301,302310]173

•[slot:302301,302302-302305, 302309]173

A group call is simply a private call shortcut that contains several extensions:

Note that the slot extension must be defined at least once in any of the shortcut's extensions.

Dynamic extension Private call shortcuts

These are Shared DDI Call keys with the slot extension inside the Virtual Extension field, and a free extension (ending with '?') in the Target field.

The target can also mention a free extension prefix before the '?' sign, to automatically prefix the user-entered extension when performing the private call.

Call resources monitoring shortcuts

These are just like a private call shortcut, but with 'ALL' as the target extension:

Resource clear access button

This access button (lower part of the turret screen, around the handsets) has to be enabled in the user's Turret Layout configuration on the TSS Console:

1.Edit the user's profile (or any shared profile the user belongs to, but beware of buttons redefinition);

2.Click the Turret Layout tab;

3.Edit one of the Access Buttons configuration;

4.Insert the Radio Clear button template in the configuration and save the changes.

The following setting is also available to control the Radio Clear button behaviour:

Location: Terminal Boot Settings, Terminal Profile Settings
DDI - Sharing	Include handsets calls when clearing radio resources truefalse Key: profile.setting.ddiradio.clearhscalls Description: Defines if radio calls hosted on handsets are also affected when pressing the Radio Clear access button, in order to free the resources of their corresponding radio channels. Constraint: true|false Related settings: Radio Emergency timer (profile.setting.ddiradio.emergency.timer) Radio Busy timer (profile.setting.ddiradio.busy.timer)