Troubleshooting

Collecting logs and trace

Logs can be collected from the web interface in the “Download Logs” tab

The files in the logs contains the following:

•Extensions.conf : Current configuration for the call routing

•Sip.conf : Current configuration for the lines

•Asterisk

oH323_log : Logs related to h323 gateway

oCdr-csv > Master.csv : Call detail records

oMessages : Asterisk logs

oQueue _log : Queue log events

A Wireshark trace can be taken from the download logs tab.

The duration can be customized with the drop-down menu.

Do not refresh or close the page while a capture is in progress  

Network settings

Some network commands are still available with the admin account in the CLI

•Ping

•Nslookup : Allow to check domain name resolution

•Ip addr : Display current ip settings

•Ip route : Allow to check the routing to a destination

CLI Access

SSH via Putty or any ssh client :

Default credentials are :

- Login: admin

- Password: iptrade

vSphere Console access
 

Default credentials are : ‘admin’ and ‘iptrade’ as password