Troubleshooting

Collecting logs and trace

Logs can be collected from the web interface in the “Download Logs” tab

This will download a zip file: Asterisk_Logs_[date and time].zip

 
The files contained within are:

•pjsip_wizard.conf – Current configuration for extensions/lines and trunks

•pjsip.transports.conf – Current configuration for transports

•pjsip.conf – Current configuration from “Advanced Configuration” (Generally unused)

•extensions.conf – Current configuration for the call routing

•asterisk (folder)

ocdr-csv > Master.csv : Call detail records

omessages : Asterisk logs

oqueue _log : Queue log events

A Wireshark trace can be taken from the download logs tab.

The duration can be customized with the drop-down menu.

Do not refresh or close the page while a capture is in progress  

Network settings

Some network commands are still available with the admin account in the CLI

•Ping

•Nslookup : Allow to check domain name resolution

•ip addr : Display current ip settings

•ip route : Allow to check the routing to a destination

CLI Access

SSH via Putty or any ssh client :

Default credentials are :

- Login: admin

- Password: iptrade

vSphere Console access

As we know from the main Solution Documentation, the system now directly logs in to the “configure-system” GUI when using the vSphere Console with the “admin” user.

Thus, if you need Network related commands, use a SSH terminal client to login as “admin”