Configure

Configure calls

The configure calls menu is where you configure DDIs to be monitored for missed and answered calls. This menu is accessed by pressing the configure key in any of the call list’s secondary menu.

If DDIs are selected for monitoring at this Netrix, records are added to call lists when the following

events occur:

Event                                Added to:

call not answered                Missed Calls list

call answered here                Answered Here Calls list

call answered elsewhere        By Other Users list

When you access the Configure Calls menu all keys that are currently being monitored are displayed in the list and their corresponding red indicator on the line bank, lights up.

Note: this menu times out after 30 seconds if no keys are pressed.

Opening the configure calls menu

The configure calls menu can be opened via any of the call list secondary menus, although the quickest way to access it is via missed calls.

press missed

…in the main menu

press

…to show the missed calls secondary menu

press configure

…the configure calls menu is displayed

With the monitor calls on menu displayed:

press DDI keys

…to be monitored

indicator red-on

…the DDI label appears in the centre of the configure calls menu.

If you want to know when calls are answered by other users on a DDI:

press or

…to highlight the DDI to be monitored elsewhere

press by other users

icon

…appended to DDIs label

NOTE: Repeat the above step for all the slots for this DDI. If even one slot is missed out, then the call will not be registered in the “other users” list.

press ok

…to return to the call list

Removing DDIs from monitored list

A DDI key, or all monitored DDIs can be removed from monitored list. The configure calls menu can be opened via any of the call list secondary menus, although the quickest way to access it is via missed calls.

press missed

…in the main menu

press

…to display the secondary menu

press configure

The DDIs being monitored are displayed.

press or

…to highlight the DDI to remove

press delete

…the selected DDI is removed

Or press delete all

…all DDIs being monitored are removed indicator off

press ok

…to return to the call list

Maximum Call list records

The number of call lists records available on the turret is determined by the setting  profile.setting.calllogentries.max