Putting a Call on Hold

Calls can be held using the hold key associated with the current handset. The HELD supervisory label is added to the line label when the call is on hold. You cannot put a line on hold if another user is connected to the line.

If you put the call on hold, the HELD supervisory flashes; this call, for all other users will show the HELD supervisory as steady.

press hold

…on the relevant handset

supervisory

…the text HELD flashes.

indicator off

indicator flashing red

…after 10 seconds. This is to attract your attention to calls that are held for a longer duration.

Call on hold and private here

If the call is also private it displays the following supervisory:

supervisory

…the text HELD flashes.

Call on hold elsewhere

If your colleague has put a call on hold and it is programmed on one of your keypages it is displayed as follows:

supervisory

…the text HELD does not flash – this differentiates between calls that are held by you or other users.

Call on hold and private elsewhere

If your colleague has put a call on hold and made it private and it is programmed on one of your keypages it is displayed as follows:

supervisory

…call held elsewhere – the line is private. The CLI is removed when a line is private.

Note: for calls held elsewhere the supervisory does not flash.

Removing hold

Re-selecting the line key of the held call takes the call out of hold back onto the current handset. A colleague can take a call out of hold by selecting the appropriate line key, provided the call has not been made private.

press line key

…for the line on hold

Auto Hold

If enabled and, during a call, you answer another call on the same handset, the first call is placed on hold automatically by Netrix. You do not have to press the hold key first. Auto Hold is enabled via the User Settings menu.

Held Call Timeouts

Two different held call timeouts can be set up. When the timeouts expire they provide additional visual indications of any calls currently on hold.

Held Here Timeout

If a call is on hold at this Netrix and the held here timeout expires the indicator for its associated line key starts to flash until the call is taken out of hold. By default, this timeout is enabled and set to 10 seconds.

Held Elsewhere Timeout

If a call is on hold at any other turret and the held elsewhere timeout expires the indicator for its associated line key starts to flash. The indicator stops flashing once the call is taken out of hold. By default, this timeout is set to 10 seconds and cannot be disabled. If set to 0 (zero) then the indicator flashes as soon as a call is put on hold.