Enabling Logging

To aid in diagnostics of the CTI server, logging can be enabled/changed while the server is running. This can be done by editing (or creating) the C:\LTR\Config\IPTrade.config file.

<?xml version="1.0" encoding="utf-8" ?>

<log4net>

 <appender name="RollingFileAppender" type="log4net.Appender.RollingFileAppender">

   <file value="C:\LTR\Logs\IPTrade.txt" />

   <appendToFile value="true" />

   <rollingStyle value="Size" />

   <maxSizeRollBackups value="2" />

   <maximumFileSize value="10MB" />  

   <layout type="log4net.Layout.PatternLayout">

     <conversionPattern value="%date [%thread] %-5level - %message%newline" />

   </layout>

 </appender>

 <root>

  <level value="WARN"/>

   <appender-ref ref="RollingFileAppender"/>

 </root>

</log4net>

To change the level of the outputted information, the value property of level can be changed to one of the following (listed in descending order of output):

•ALL

•DEBUG

•WARN

•ERROR

•OFF

To enable the collection of messages sent from the turrets, which is helpful to diagnose problematic call scenarios, then add the following to before the final </log4net>. Please note that in busy environments enabling this option will have a performance impact on the recorder so should not be enabled by default.

<appender name="MessageAppender" type="log4net.Appender.RollingFileAppender">

 <file value="C:\LTR\Logs\IPTradeMessages.txt" />

 <appendToFile value="true" />

 <rollingStyle value="Size" />

 <maxSizeRollBackups value="2" />

 <maximumFileSize value="10MB" />

 <layout type="log4net.Layout.PatternLayout">

 <conversionPattern value="%timestamp||%message||%newline" />

 </layout>

</appender>

<logger name="Messages" additivity="false">

 <level value="ALL"/>

 <appender-ref ref="MessageAppender"/>

</logger>

Logs to check for troubleshooting:

•ErrorLog.txt

•IPTrade.txt

•IPTradeMessage.txt

in C:\LTR\Logs of recording server.