Line coverage |
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| IT&Operations > Reporting > Usage |
Registers coverage states of a line (using its local extension) on a per user basis. This logs an event every time •a user register a line •a user unregister a line •a line is switched to "don't disturb" mode •a line is configured to forward calls •a forward extension is defined for the user session •a user switch its session to "don't disturb" mode •a turret is locked or unlocked
This way, the system administrator can compute from the generated results, how many people where covering the same line and is there a moment when the line wasn't covered. |