Configure

Enable call log events reporting [optional]

Location: Terminal Profile Settings, Terminal Boot Settings
User Settings	Reporting of call events truefalse Key: profile.setting.reporting.callevents Description: Makes the turret send a feedback to the TSS on following call events: - Call is established - Call is on hold - Call is resumed (from hold) - Call is on Handfree (in call monitor, mic button is pressed) - Call is on Loudspeaker (in call monitor, mic button is released) Constraint: true|false Related settings: Reporting of line coverage (profile.setting.reporting.linecoverage)

Enable line coverage reporting [optional]

Location: Terminal Profile Settings, Terminal Boot Settings
User Settings	Reporting of line coverage truefalse Key: profile.setting.reporting.linecoverage Description: Makes the turret send a feedback to the TSS when it changes the coverage state of a line (register, unregister, turret lock, don't disturb mode, forward mode) Constraint: true|false Related settings: Reporting of call events (profile.setting.reporting.callevents)

Setup the purge delay [TSS Settings]

Location: TSS Settings
General	Reporting Purge Delay Key: reporting.purge.delay Description: Defines the minimum age of reporting events (call log entry details, call log events and line coverage) to be automatically removed by the maintenance plan. Constraint: Numerical value, in days, greater than 0. Related settings: Database Purge Delay (database.purge.delay) Purge CallLogEntry Delay (calllogentry.purge.delay)

Configure the date and time format of events [optional][TSS Settings]

The default date and time format of exported events is the "general date/time pattern (long time)". This pattern depends on system's "Current Culture" which can be configured on the IIS server in the ".NET Globalization" menu, so basically the default format is the standard one of the server's geographic region.

Since the CSV reports are made to be analyzed by external applications, it is interesting to setup a fixed date and time format.

Location: TSS Settings
Report	DateTime format of CSV reports Key: report.format.datetime Description: Defines the DateTime format used when exporting events, audit tracks, call log entries, call log events and Line coverage as CSV on the TSS server. Constraint: A valid DateTime format such as "G" or "yyyyMMddHHmmss". See https://msdn.microsoft.com/en-us/library/ee372286.aspx for standard formats and https://msdn.microsoft.com/en-us/library/ee372287.aspx for custom formats.