Use last held call for transfer (simplified transfer)
truefalse
Key: profile.setting.transfer.uselastheldcall
Description: Defines if the system allows using the last call put on hold as the source of a transfer operation.
Normally, a call has to be put on hold for transfer by pressing the transfer button. This feature allows using the last call that the user put on hold and perform the transfer operation without having to manually resume the call and then initiates the transfer procedure. This results in the Transfer button turning purple as sson as there is a call on hold and a target call available (established or outbound ringing) on the active handset.
Constraint: true|false
Related settings: New call on transfer (profile.setting.newcallontransfer) Simplified transfer uses the same line (profile.setting.transfer.simplified.usesameline) Force attended transfers (profile.setting.transfer.unattented.waituntilestablished)
Description: Defines if outbound calls are placed using the same line as the held call ready to be used for a simplified transfer.
By default, outbound calls are placed in order to balance load on telephony lines available. Enabling this setting allows to ensure that any outbound call placed (after a call has been put on hold) uses the same line as the held call. Requires the simplified transfer setting to be enabled.
Constraint: true|false
Related settings: Use last held call for transfer (simplified transfer) (profile.setting.transfer.uselastheldcall)
