ELIN

•are an alternative to using PBX device lines to make emergency calls.

•are a special kind of DDI sharing line which may only be assigned to one turret.

•can be recorded using TPO recording (Turret recording is not supported)

•are available when the turret is logged off to make emergency calls via the Emergency Call button

•when the carrier receives a call on an ELIN the carrier shall add location information to the outbound call which is then available to the emergency services.

Adding an ELIN to a turret

For a turret to make an Emergency call via an ELIN we must

1.Create an ELIN by creating a new DDI Shared Line and ticking the ELIN checkbox

2.Link it to the turret by going to Telephony > ELIN > General, select the turret and ELIN to link and press OK

3.Update the carriers location database.

Removing an ELIN

If a turret no longer requires an ELIN

1.Update the carriers location database.

2.Unlink the ELIN from the turret by going to Telephony > ELIN > Unlink, select the turret and ELIN to unlink and press OK

3.Delete the ELIN

Note you cannot delete an ELIN which is linked to a turret, it must be unlinked first.

Replacing a turret on the desk

If a turret is being replaced, the ELIN must be linked to the new turret.

1.Unlink the ELIN from the old turret

2.Link the ELIN to the new turret

Moving a turret to a new desk

When a turret is moved to another desk

1.Update the carriers location database.

Re-using the ELIN at a new desk

When a ELIN is reused at another desk

1.Unlink the ELIN from the old turret on the old desk

2.Link the ELIN to the new turret on the new desk

3.Update the carriers location database.