TPO

Warning

Whenever TPO sends Component Lost event

{% if group_id %}TPO serving Group ID {{ group_id }}{% else %}Passive TPO{% endif %} has been lost

3

{{event_name}} on TPO {{device_identifier}} in Cluster {{tpo_cluster}}.<br>The TPO was {% if group_id %}serving Group ID {{ group_id }}{% else %}Passive{% endif %}.<br>{% if new_group_location %}The new TPO that is serving the group is {{new_group_location}}.{%endif%}

Normal

Whenever TPO sends Component restored event

Cleared

{{event_name}}on {{tpo_cluster}}.<br>{%if group_id %}Service for Group ID {{ group_id }} has been restored.{% endif %}<br>{% if device_identifier%}TPO {{ device_identifier }} is back online {% endif %}

Critical

expired

{{ certificate Type }} on {{ hostname }} is expired

1

{{ certificateType }} on {{ hostname }} will expire in the next 30/90/expired days/Valid.<br/>

Certificate Type: {{ certificateType }}<br/>

Certificate Validity: {{ certificateValidity }}<br/>

Certificate Subject: {{ certificateSubject }}<br/>

Certificate Issuer: {{ certificateIssuer }}<br/>

Certificate Version: {{ certificateVersion }}<br/>

Certificate NotBefore: {{ certificateNotBefore }}<br/>

Certificate NotAfter: {{ certificateNotAfter }}<br/>

Certificate SN: {{certificateSN}}<br/>

Certificate Domain: {{ certificateDomain }}

Critical

expire in next 30 days

{{ certificateType }} on {{ hostname }} will expire in the next 30 days

1

Warning

expire in next 90 days

{{ certificateType }} on {{ hostname }} will expire in the next 90 days

1

Normal

valid more than 90 days

{{ certificateType }} on {{ hostname }} is Valid

Cleared

Warning

Whenever the SNMP trap is recieved on the system

TPO failover happened in cluster  {{ tpo_cluster }}

1

The {{takeover_tpo}} TPO is taken over in {{tpo_cluster}} cluster

Warning

No time out reported for the tpo and the Free memory for the tpo is less than 500MB. 

Free memory on TPO is less than 500MB

1

TPO {{device_identifier}} with address {{ ip_address }} is low on memory. Free memory is currently {{ free_memory }} kb.

Normal

When Free memory for the tpo is more than 50MB

Free memory on TPO is now greater than 500MB.

Cleared

TPO {{device_identifier}} memory is now at {{ free_memory }} kb

Warning

Whenever there is a group change event

TPO Group ID changed in {{ tpo_cluster }} cluster

1

The TPO {{device_identifier}} of {{ tpo_cluster }} is {{reason}}

Normal

When TPO Group ID change is recovered

TPO Group ID change - recovered

Cleared

The {{device_identifier}} TPO group ID recovered.

Warning

Whenever there is misconfiguration in TPO Clusters Group IDs.

TPO Cluster Group ID Misconfiguration

3

{{device_identifier}} TPO is active with a Group ID({{current_group_id}}) which is not configured in the {{tpo_cluster}} cluster

Normal

Whenever TPO Cluster Group ID configuration is restored

TPO Cluster Group ID configuration restored

Cleared

{{device_identifier}} TPO is active with a Group ID({{current_group_id}}) which is configured in the {{tpo_cluster}} cluster

Warning

Whenever there is no time out reported for the TPO and Status of TPO.missed_keep_alive_count is greater than zero

TPO has heartbeat failure count

1

TPO {{device_identifier}} heartbeat failure count : {{ missed_keep_alive_count }}.

Warning

Whenever TPO sends an events that it has lost PBX node for extension

TPO has lost PBX node for extension

6

TPO {{device_identifier}} in Cluster {{tpo_cluster}} has failed to register the following lines on the call server at {{ip_address}}:

{% for line in lines %}

{{ line|pprint }}

{%endfor%}

Normal

Whenever the Sensor PbxRegistrationState sends a PBX Node Restored On TPO event

PBX node has been restored for extension on TPO

Cleared

{% if extension %}

Service has been restored for extension {{ extension }} on TPO {{device_identifier}}.

{% else %}

TPO {{device_identifier}} in Cluster {{tpo_cluster}} has registered with the call server at {{ip_address}}

{% endif %}

Critical

Whenever TPO fails to register line(s) on the PBX

TPO has failed to register line(s) on the PBX

6

Extension {{ extension }} is no longer available. TPO {{device_identifier}} in Cluster {{tpo_cluster}} has failed to register the following lines:

{% for line in lines %}

{{ line|pprint }}

{%endfor%}

Normal

Whenever the Sensor PbxRegistrationState sends a PBX Service Restored On TPO event

Service has been restored for extension on TPO

Cleared

{% if extension %}

Service has been restored for extension {{ extension }} on TPO {{device_identifier}}.

{% else %}

TPO {{device_identifier}} in Cluster {{tpo_cluster}} has registered with the call server at {{ip_address}}

{% endif %}

Critical

Whenever the status of TPO Place is “STARTED” and the current state is in “ERROR

TPO place {{name}} state is Error

1

TPO place {{name}} state is Error<br/>

TPO cluster: {{tpo_cluster.name}}<br/>

Group id: {{tpo_group.tpo_group_id}}<br/>

TPO: {{tpo.tpo_name}}<br/>

Place type: {{place_type}}<br/><br/>

{% if pw_slots %}{% for pw_slot in pw_slots %}{% if pw_slot.state_current=='error' %}Slot: {{ pw_slot.slot }}<br/>

Current state: {{ pw_slot.state_current }}<br/>

Error code: {{ pw_slot.error_code }}<br/>

Error message: {{ pw_slot.error_message }}<br/><br/>

{%endif%}{%endfor%}{%else%}Current state: {{state_current}}<br/>

Error code: {{error_code}}<br/>

Error message: {{error_message}}<br/>

{% endif %}

Normal

Whenever the status of TPO Place is “STARTED” and the current state is in “STARTED

TPO place {{name}} state is Started

Cleared

TPO place {{name}} state is Started<br/>

nTPO cluster: {{tpo_cluster.name}}<br/>

Group id: {{tpo_group.tpo_group_id}}<br/>

TPO: {{tpo.tpo_name}}<br/>

Place type: {{place_type}}<br/>

Current state: {{state_current}}<br/>

{% if pw_slots %}{% for pw_slot in pw_slots %}{% if pw_slot.state_current=='error' %}Slot: {{ pw_slot.slot }}<br/>

Current state: {{ pw_slot.state_current }}<br/>

Error code: {{ pw_slot.error_code }}<br/>

Error message: {{ pw_slot.error_message }}<br/><br/>

{%endif%}{%endfor%}{%endif%}

Warning

Whenever the primary Voice recorder connected to the tpo is down and no time out reported for the tpo. The recording server ID should not be null to raise this alarm. 

Voice recording session on tpo {{device_identifier}} is down

3

{{device_identifier}} voice recording session on {{recording_server.ip_address_primary}} is down

Normal

When the primary Voice recorder connected to the tpo is UP

Voice recording session on tpo {{device_identifier}} is up

Cleared

{{device_identifier}} voice recording session on {{recording_server.ip_address_primary}} is up

Warning

Whenever the Secondary Voice recorder connected to the tpo is down and no time out reported for the tpo. The recording server ID should not be null to raise this alarm.

Voice recording session on tpo {{device_identifier}} is down

3

{{device_identifier}} voice recording session on {{recording_server.ip_address_secondary}} is down

Normal

When the Secondary Voice recorder connected to the tpo is UP. 

Voice recording session on tpo {{device_identifier}} is up

Cleared

{{device_identifier}} voice recording session on {{recording_server.ip_address_secondary}} is up

Critical

Voice recording is unavailable on TPO

3

Voice recording is down on TPO {{ device_identifier }}. Configured to use the following Voice Recorders: {{recording_server.ip_address_primary}}   {{recording_server.ip_address_secondary}}

Normal

When the primary Voice recorder connected to the TPO is UP

Voice recording is restored on TPO

Cleared

Voice recording is restored on TPO {{ device_identifier }}

Warning

Whenever the sensor TPOHotBackup sends role changed event.

TPO Role changed in {{ tpo_cluster }} cluster

1

The TPO {{device_identifier}} of {{ tpo_cluster }} is {{reason}}

Normal

Whenever the Sensor TPOHotBackup sends role change recovered event.

TPO Role change - recovered

Cleared

The {{device_identifier}} TPO  role change recovered.

Warning

Whenever a SNMP Trap is received with Eventname/OID rtpTimeout for the type TPO.

{{type}} RTP Local Call Timed out

1

{{type}} {{device_identifier}} RTP Local Call Timed out. Below are the details  <br/>

Zone = {{zone}},  <br/>

Call ID =  {{rtpTimeoutCallID}}, <br/>

Turret User = {{rtpTimeoutTurretUser}}, <br/>

Turret Host = {{rtpTimeoutTurretHost}}, <br/>

Timestamp =  {{rtpTimeoutTimestamp}} <br/> 

Timeout Index =  {{rtpTimeoutIndex}} <br/>

Call Type = {{rtpTimeoutCallType}}

Warning

Whenever the TPO sends Split Brain event as a trap

Split Brain on {{device_identifier}} TPO.

1

Split Brain on {{device_identifier}} TPO in {{tpo_cluster}} Cluster, {{zone}} Zone.

Critical

Whenever the sensor TPOHotBackup sends Service Lost event

Service of Group ID {{ group_id }} has been lost

3

{{event_name}} on {{tpo_cluster}}.{% if passive_tpos %} Passive TPOs {{ passive_tpos }} are available in cluster {{ tpo_cluster }} but service of Group ID {{ group_id }} has been lost.{% else %} No TPOs available to serve Group ID {{ group_id }} and service has been lost.{%endif%} 

Normal

Whenever the sensor TPOHotBackup sends Service restored event

Service of Group ID {{ group_id }} has been restored

Cleared

{{event_name}} on {{tpo_cluster}}. {% if group_id %}Service for Group ID {{ group_id }} has been restored.{% endif %}{% if device_identifier %}TPO {{ device_identifier }} is back online {% endif %}

Warning

As and when TPO reboots

{{device_identifier}} TPO rebooted

1

{{device_identifier}} TPO in Cluster {{tpo_cluster}} rebooted.

Warning

As and when the recorder connection is lost

Keep alive connection lost to the recorder {{device_identifier}} TPO.

1

Recording Keep Alive connection lost for {{device_identifier}} TPO in {{tpo_cluster}} Cluster, {{zone}} Zone.