Prerequisites

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Attendant Features > Call Waiting Queue > Configure > Using CuCM Line > Multiple attendants, shared call-waiting queues

In addition to the prerequisites listed in the section Single attendant, one call-waiting queue, requirements below are expected

•The network infrastructure must allow IP multicast traffic between consoles which share the same call-waiting queue(s).

•One multicast address must be reserved for the attendant console application – e.g. 229.0.0.1:6789.