Turret configuration

To see (and interact with) all available group intercoms, the user profile must allow accessing the Intercom panel, as shown below.

To speed up the access to group intercoms, however, intercom shortcuts can be defined in the user's profile.

Create an Intercom Group shortcut

1)Open the TSS Administration Console and log onto the system with administrator privileges ;

2)From the main menu, edit a user or shared profile (select Account management > Users or Shared Profiles)

3)Select the Shortcuts tab and and click Add New

Fill the Label field with the name chosen for this intercom, select the Group Intercom type, the shortcut key must be the one define in TPO Line Pool population.

Other configuration

4)Ensure that Direct Access to TPO is set to true for intercom (in Users-->Settings--> Intercom)

Location: Terminal Boot Settings, Terminal Profile Settings
Intercom	Direct access to TPO truefalse Key: profile.setting.intercom.directtpo Description: Direct access to the TPO Server (configured on Intercom mode) without using the SIP proxy

5)If some intercom groups or intercom group shortcuts are defined without TPO DNS Name, ensure that the default TPO is configured.

Location: Terminal Boot Settings, Terminal Profile Settings
TPO	Default TPO (DNS) Name Key: profile.setting.default.tpo.group.id Description: Default TPO (DNS) Name to be used by the system when no other TPO is specified There are several means to reference a the TPO that has to be used in particular cases: in shortcut, in shorcut group, in alternate proxy, etc... When no particular TPO is specified, as an example in a shortcut, and a TPO is required to execute the requested operation, system automatically uses the "Default TPO Name (or TPO DNS Name)" If set, the Default TPO is the only one that the turret will use to synchronize time when user doesn't have any PBX lines. Constraint: String "Default TPO (DNS) Name" must match an existing TPO Name defined in an accessible TPO cluster group Related settings: SIP Proxy time synchronization (profile.setting.proxytime.enabled) Cut-in TPO (DNS) Name (profile.setting.join.server.id)

6)Define if only intercom calls or if all calls on loudspeaker and handfree must be muted when a priority intercom is active.

Location: Terminal Boot Settings, Terminal Profile Settings
Intercom	Mute all calls on speaker when priority intercom call is active truefalse Key: profile.setting.intercom.priority.mute.speaker.calls Description: Defines if all calls (intercom and other calls) on speaker are automatically muted when a priority intercom call gets active. Constraint: true|false - false: only intercom calls on loudspeaker or on handfree are muted when a priority intercom call is active. - true: all calls on loudspeaker and on handfree are muted when priority intercom call is active.

Intercom panel access

7)Additionally, you can add an Access button to allow the user to see and interact with intercom groups (in User > Screen Layout > Access Buttons Configuration).