System Information

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Standard > Troubleshooting Data: References > TPO > TPO Debug Information > Recording Information

The following part of the file SystemInformation.txt contains the debug information:

 

 

•Section Recorder mixer information

 

RecorderMixer type

Type of mixer: Generic or NICE  

RecorderUri

Uri of the recorder server in the format vrc://<IP:port>

enabled

0 = disabled

1 = enabled

redundancy

0 = disabled

1 = if there are 2 recorder Uris configured

Example: vrc://10.12.1.70:9000;vrc://10.12.1.72:9000

activeDriver

In redundancy, it indicates which recorder server is the active one

The value 0 indicates the first configured Uri

The value 1 indicates the second configured Uri

 

Example:

vrc://10.12.1.70:9000;vrc://10.12.1.72:9000

0 representes vrc://10.12.1.70:9000

1 representes vrc://10.12.1.72:9000

 

 

 

•Recorder channels information

 

The section header gives the status of the recorder server : Channels - DriverId 0 - status RECSTATUS_REGISTERED

 

status

RECSTATUS_NONE means recorder feature is not configured

RECSTATUS_REGISTERED indicates the recorder server is ready to record

RECSTATUS_UNREGISTERED indicates the recorder server is not ready to record

The reason of this status is indicated in the TPO log; the causes can be:

•Recorder server is not reachable

•Recorder server closes the connection to TPO

•Keep alive is expired

 

 

The body of the section gives the status of the channels

 

Id

Channel Identifier

HConf

Conference handle value of the media service

TargetIP

IP address on which TPO should send the stream

TargetPort

IP port on which TPO should send the stream

TargetCodec

0 = PCMU

8 = PCMA

ChnState

State of the channel

CREC_NONE = idle

CREC_ALLOCINPROGRESS = A pending request is sent to the recorder server to get TargetIP and TargetPort

CREC_OK= TargetIP and TargetPort are OK

CREC_PAUSE= Stream is paused

CREC_UNDEFINED= undefined

 

 

IsStarted

True = output stream is started

False = output stream is stopped

 

 

•Recorded calls information

 

Id

Call Identifier

HConf

Conference handle value of the media service

hInput

Input stream handle value of the media service

hOutput

Output stream handle value of the media service

Paused

Indicates if recorded call should be paused