Debug info zip file structure

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Standard > Troubleshooting Data: References > Turret > Turret Debug Information

Once retrieved, here is the zip file content.

 

CACertificates

Contains certificates which are stored in c:\IPT\CACertificates.

The certificate from this folder is a copy of the CA certificate configured in the TSS.

DebugInfoContent

Certificates

Contains the self-signed certificate generated by the bootstrap which allows HTTPS access for the Web Admin and Web Wizard.

This certificate is  stored in c:\IPT\Certificates.

DismReportFiles

Contains report files for each OS upgrade applied on turret

LastTracedMessages

This folder contains snapshots of last X traced messages that the user was experiencing at debug information retrieval time. The number X of messages is defined in turret's configuration. Basically mem.txt file contains locally last messages sent to syslog server. Other files (named by memory targets name) contain last messages sent to syslog server depending to loggers associated to targets. May be useful when the only information we've is the turret debug information dump. However it remains limited compare to a full syslog trace that gives a better picture of what happen on others turrets simultaneously.

Profile.dump

This folder contains last dump files present on turret flash drive

Reports

This folder contains dump files about OS upgrade fails

XMA Infos

Contains information about XMA device (configuration, devices versions, ...)

YYYYMMDD_HHMMSS.zip

Contains a TSS report without any syslog

Application.cfg file

Contains the whole turret configuration at startup. This file is the merge result of boot.cfg file, factory.cfg  and FTP settings (Turrets)

Boot.cfg

Contains bootstrap configuration at turret startup

CCL.txt

Contains pure sip stack instantiated object information

DspConfig.XXX

Those files are very different whether you analyze EK model or Lite/Vip. They contain information about very low level voice engine.

DumpTrace.log

Contains operations made during debug information retrieval

Factory.cfg

Contains configuration parameters set by default in turret firmware

ftp.cfg

Contains global ftp settings (turrets), turret model specific ftp settings (turrets), zone specific ftp settings (turrets), turret model specific ftp settings (Turrets) for specific zone

HWHealth.csv

Contains Last Hardware Health Monitoring Data (Fans speed, CPU temperatures, motherboard temperatures and CPU usage). For more details, please refer to Hardware Health Monitoring File.

ObjectStoreDump.zip

Contains the whole internal DB of the turret

ipt.zones.cfg

Contains FTP zones configuration of the turret

Recorder.txt

Contains deeper information about call recording processing

SNMP.txt

Contains a snapshot of all SNMP variable that can be monitored

System Information.txt

Contains a snapshot of what the user was experiencing at debug information retrieval time.

TADapplication.cfg

Contains audio configuration parameters

TADfactory.cfg

Contains audio configuration parameters set by default in turret firmware

TurretScreenShot.bmp

ScreenShot of turret state just before dump is asked

web.admin.x.cfb

these files are generated by the bootstrap and use by the web admin interface for display information on the GUI

xma.ver

Contains the XMA version