Debug Information

When customers do have an on  site/installation issue, BT will request debug information files.  These files contain information about the state of the turret.  They are obtained in a number of ways.

•By request from the TSS,

•Through the engineering menu log button or

•By using ssh to log into the turret and run the collect-logs.sh script.

These will all produce a compressed archive file and if the TSS is available, transfer it to the TSS.

The file is then accessible via the TSS Console under System > Monitoring > Debug Information Dumps option.