The turret provides one touch dialing using Call Key shortcuts. An outgoing call is initiated by pressing the associated shortcut button.
Several phone numbers can be associated to one Call Key. To access the different numbers, just press the Call Key for 1-2 second and the associated numbers will appear in an applet.
The shortcut definition allows specifying the device on which the resulting call should be put. The Call Keys can also be used to monitor other trader activity or to act on local calls.
The visual aspect and the related action of the shortcut will change depending on the status of the calls:
Display
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Alternating Display
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Description
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Action
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The Call Key is inactive
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By pressing the shortcut a call is placed to John Smith.
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A call coming from John Smith is being received on that particular Call Key.
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By pressing the shortcut the call will be established with John Smith
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A call is being placed to John Smith with that Call Key
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No action
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A call is established on the turret with John Smith as the remote party.
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No action
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John Smith has initiated a call to Jean Dupont. The call is ringing on Jean Dupont’s turret. This information is visible on a third turret.
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By pressing this button the user will intercept the call which is ringing on Jean Dupont’s turret. The call will stop ringing on Dupont’s turret.
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A call between John Smith and Jean Dupont has been put on hold on Jean Dupont’s turret.
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By pressing this button the user will intercept the held call. The call will disappear from Smith’s turret.
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A call is established between John Smith and Jean Dupont. The call is hosted on Jean Dupont’s turret. This information is visible on a third turret.
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By pressing this button the user will join the conversation established between John Smith and Softphone.
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