Highlight Held calls

IT & voice administrators must proceed as follows

Location: Terminal Boot Settings, Terminal Profile Settings, profile

Highlights

Held highlight timer
Key: profile.setting.held.highlight.timer Description: Defines (in seconds) timeout after which held calls are displayed as emergency call. This key affect held calls which belong to: - Local user PBX lines including primary, secondary, shared. Constraint: -1 = OFF 0 = IMMEDIATE 1 to 300000 stands for a period expressed in second. Any other value results in OFF Related settings: Held highlight distant calls (profile.setting.held.highlight.distant)

Related settings

Options below are available to IT & voice administrators for administering the feature.

Location: Terminal Boot Settings, Terminal Profile Settings

Automatic actions

Held auto forward timer
Key: profile.setting.held.autoforward.timer Description: Defines (in seconds) timeout after which held calls are automatically forwarded This key only affects local held calls. That excludes: - DDI Sharing held calls - Distant held calls notified through ITMH This key has no effect on lines which have an explicit auto forward delay configuration Explicit line configuration can be set through: - "User authentication" configuration - profile.setting.held.autoforward.XXXX.timer Constraint: -1 = OFF 0 = IMMEDIATE 1 to 300000 stands for a period expressed in second. Any other value results in OFF Related settings: Held auto forward timer (per line) (profile.setting.held.autoforward.XXXX.timer) Held auto forward target (profile.setting.held.autoforward.target) Held auto forward target (per line) (profile.setting.held.autoforward.XXXX.target) Call-waiting queues - held auto forward on calls out of queue (profile.setting.callqueues.outofqueue.heldforward) Enable forward/divert/transfer whitelist (profile.setting.forward.whitelist.enabled)

Location: Terminal Boot Settings, Terminal Profile Settings, profile

Highlights

Held highlight distant calls	truefalse
Key: profile.setting.held.highlight.distant Description: Defines if distant held calls are highlighted as local ones This key affect held calls which reach the turret through: - Distant other user lines through ITMH Constraint: true\|false Related settings: Held highlight timer (profile.setting.held.highlight.timer)