Highlight Held calls

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User Options > Automatic actions > Usage

This scenario illustrates how the feature operates.  It is assumes that  

•The profile option specify a held highlight timer set to 15 ;

•A user is logged on a turret and has a call active on the left handset ;

highlightHeldCalls1

 

User presses the hold button to place the call on hold.



The call remains in held calls list during 15 seconds.

User has the capability to resume it.

highlightHeldCalls2


highlightHeldCalls3

 

After 15 seconds, the turret automatically turns the button color to red in order to highlight the call.

Of course, user keeps the capability to resume it.