Auto-forward of held calls

User Options > Automatic actions > Usage

This scenario illustrates how the feature operates. It is assumed that

•The profile option specify a forward target set to 1102 ;

•The profile option specify an autoforward timeout set to 15 ;

•A user is logged on a turret and has a call active on the left handset ;

•The IP Phone with extension 1102 is registered on the PBX ;

	User presses the hold button to place the call on hold.

The call remains in the held calls list for 15 seconds. User has the capability to resume it at any time by pressing the corresponding key.

	After 15 seconds, the turret automatically forwards the call to the IP Phone which starts ringing. Once the call has been forwarded it is removed from the held calls list on the turret.