Usage

Transfer allows you to transfer calls to internal extensions, or to external phone numbers.

There are two ways to transfer a call, either single key press transfer via call dispatch key or by manually selecting transfer and dialing a number to transfer to.

You can dial the number where you want to transfer this call to, in following 4 ways:

•Dial the number via your dial pad, where the line is selected automatically.

•Select a speed-dial.

•Select a contact from your directory.

•Select a call dispatch key.

Transfer a call (manually)

You manually enter the telephone number to transfer the call to. This can be an internal extension or an external telephone number.

A DDI call must be connected to your handset. If the call cannot be transferred, then the transfer key will be disabled.

press transfer

…the Netrix menu is displayed.

enter telephone number

…using the dial pad

Or

press speed dial key on the Line Bank.

Or

press dir

select contact to dial

press call

Wait for the inquiry call to be answered, or you can also transfer the call while the inquiry call is ringing.

When the inquiry call is answered, the original caller will still be on hold, and not included in the inquiry call.

press transfer

or

press clear

… to clear the line from the handset and transfer the call

Transfer a call (via Call Dispatch key)

You do not have to press transfer button in order to transfer a call using a call dispatch key.

A DDI call must be connected to your current handset.

Press a call dispatch key from your line bank. The call will be transferred to the extension of the call dispatch key.

•If the DDI call is not on current handset, you see a below message on the screen

 Transfer cannot be initiated

•If the extension of the call dispatch key is not in whitelist, you see below error message on the screen

 Transfer not in whitelist

•If the extension of the call dispatch key is an invalid number and whitelist feature is disabled, or if any other error occurs while completing the transfer, you see below error message on the screen and the transfer is aborted and original call is restored to the handset after 3 seconds

 Transfer could not be completed

Whitelist Feature

Netrix does support whitelist feature in transferring the call.

In order to successfully transfer a call to an extension, the inquiry call must be a valid extension as per the rules indicated by whitelist configuration.

The transfer whitelist feature can be enabled/disabled via TSS configuration by admin.

The whitelist for transfer can be same as the one used for forward or it can be different, same can be configured via TSS by admin.

The wildcards are also supported for extensions provided in the whitelist.

Abort the transfer

To abort the transfer and return to the original call:

•If no inquiry call on handset:

press The DDI key which is on hold

… you are connected to the original call

•If an inquiry call exists on handset:

press resume

… you are connected to the original call