Limitations

Installation & update

OS

The FlexPro + XMA2 can be installed on  Windows 10, Windows 11. 64bit OS versions only.

Hardware

Video Monitor(s): 1024 x 768 resolution display or larger; 1920 x 1080 recommended.

Firmware

Installation & update cannot be made through the TSS Console interface. Deployment may be done through manual installation procedure on windows workstation or can alternatively be made through domain group policies for massive deployment.

No stand-alone version

This product require TSS installation prior to any deployment.

Port usage conflict

FlexPro + XMA2 needs TCP and UDP ports 5060 to be free. If there are not, FlexPro + XMA2 may not place or receive any call and user would not be able to log-in.

Compatibility

The FlexPro + XMA2 application cannot be installed along with the FlexCom.

Configuration

Boot configuration

Boot Setting configuration exist for FlexPro + XMA2 but there is no distinction between one version or another, a single FTP configuration exist although zone management exist in order to create different Boot settings.

OS

This product does not apply any change to the local OS configuration (Firewall, Antivirus, registry keys,....). This is left to workstation administrators.

Remote support

No remote capture or remote teamviewer can be done directly on the FlexPro + XMA2. This is left to workstation administrators.

Windows touchscreen configuration

The Windows touchscreen configuration may interfere with the gestures available on the FlexPro + XMA2. Especially, the long-press action available on some elements inside the interface is not available if Windows is configured to interpret them specifically. To allow the long-press to work, go to Control Panel, Pen and Touch, select the Touch tab, edit the Press and hold setting and uncheck Enable press and hold for right-clicking.

Usage

Start-up phase

If XMA2 is not detected by the Bootstrap, the turret application fails back to FlexPro.

Application window

The application window size depends on the physical display screen size:

•If the screen resolution width is smaller than 1366 pixels, the application window size is fixed to 1024 pixels;

•Otherwise (screen resolution width is greater than or equal to 1366 pixels), the application window size is fixed to 1366 pixels;

When window is re-sized, shortcut panels are not automatically refreshed. This may induce shortcut grid that doesn't fill the panel area or shortcuts columns hidden off the panel area. A manual refresh (e.g. by pressing the shortcut page button again) will fix the problem.

Video

Video calls or video streaming is possible but the video window cannot be moved.

PC sign-on application

The PC sign-on application (TurretLoginApp.exe) cannot be used in combination with the FlexPro + XMA2 (i.e. on the same physical machine).

Click To Dial

The Click To Dial from Outlook plug-in cannot be used in combination with the FlexPro + XMA2 (i.e. on the same physical machine).

PC sign-on application

The PC sign-on application (TurretLoginApp.exe) cannot be used in combination with the FlexPro (i.e. on the same physical machine).

Click To Dial

The Click To Dial from Outlook plug-in cannot be used in combination with the FlexPro + XMA2 (i.e. on the same physical machine).

NIC adapter selection

Once "Remember my choice” has been activated, the only mean to get back to the original behavior is removing a particular key in a flat text configuration file (as explained in Trouble Shooting Guide).

List of connected NICs isn’t updated while pop-up window is displayed. It is built just before being displayed and are not updated with connection status updates. That means a NIC that is not connected when the list is displayed doesn’t automatically appears when user plugs the network cable. User needs to cancel application start and re-launch it.

Connectivity

The user may lost temporary network connectivity in these circumstances:

-Upgrade of XMA2 firmware on the first launch of the FlexPro + XMA2  after the installation.

This happened when XMA2 running version differs of the XMA2 package version.

-When the configuration settings of the XMA2 is changed on the TSS.

When the user changes the network behind the XMA2 (for example using the second network port of his PC), the XMA2 must be rebooted to take into account the new MAC address.  

Syslog

FlexPro + XMA2 launches a Syslog relay on the PC Host. If any other application uses the Syslog default port, the syslog will not be functional for FlexPro + XMA2.