Limitations

Installation & update cannot be made through the TSS Console interface. Deployment may be done through manual installation procedure on windows workstation or can alternatively be made through domain group policies for massive deployment.

No stand-alone version

Port usage conflict

FlexCom needs TCP and UDP ports 5060 to be free. If there are not, FlexCom may not place or receive any call and user would not be able to log-in.

By default FlexCom randomly pickup audio input stream UDP ports in range from 11000 to 13000. If any other application uses UDP ports in this range, FlexCom may encounter problems with RTP Input streams and user may experience issues with remote party voice.

Compatibility

The FlexCom application cannot be installed along with the FlexPro or FlexPro + XMA2.

The FlexCom application cannot be installed along with the PC sign-on application (TurretLoginApp.exe).

Configuration

Boot configuration

Boot Setting configuration exist for FlexCom but there is no distinction between one version or another, a single FTP configuration exist although zone management exist in order to create different Boot settings.

Audio

Audio configuration cannot be managed by Boot settings (TAD.cfg), this is a pure local configuration which is dependent of connected audio devices.

Audio device association

A minimum one pair of audio devices (loudspeaker + microphone) is required before the application is started.

5. In Audio option panel, select the USB audio device for all logical devices and validate by pressing "OK"

This product does not apply any change to the local OS configuration (Firewall, Antivirus, registry keys,....). This is left to workstation administrators.

Remote support

No remote capture or remote teamviewer can be done directly on the FlexCom. This is left to workstation administrators.

Windows touchscreen configuration

The Windows touchscreen configuration may interfere with the gestures available on the FlexCom. Especially, the long-press action available on some elements inside the interface is not available if Windows is configured to interpret them specifically. To allow the long-press to work, go to Control Panel, Pen and Touch, select the Touch tab, edit the Press and hold setting and uncheck Enable press and hold for right-clicking.

Usage

NIC adapter selection

Once "Remember my choice” has been activated, the only mean to get back to the original behavior is removing a particular key in a flat text configuration file (as explained in Trouble Shooting Guide).

List of connected NICs isn’t updated while pop-up window is displayed. It is built just before being displayed and are not updated with connection status updates. That means a NIC that is not connected when the list is displayed doesn’t automatically appears when user plugs the network cable. User needs to cancel application start and re-launch it.

Maximum number of intercom channels

The number of simultaneously opened intercom channels is limited to 5. This includes direct and group intercom channels altogether.

Volume control

Unlike on the monitor applet, on FlexCom and Intercom applet, there is no volume control by channel.

Instant replay

PC sign-on application

The PC sign-on application (TurretLoginApp.exe) cannot be used in combination with the FlexPro (i.e. on the same physical machine).

Click To Dial

The Click To Dial from Outlook plug-in cannot be used in combination with the FlexPro + XMA2 (i.e. on the same physical machine).


		The FlexCom must be started with administrator privileges in order to benefit from all features and avoid any issues linked to the operating system configuration (network, firewall...)