Usage

Divert to voice-messaging system

The divert button is available in the call status panel:

When the user clicks on the divert button, the call is diverted to the configured voice-messaging number.

By default, the divert button is not present, the administrator can add it by the following settings in the TSS console.

Note: to be operational, the voice mail number must also be configured.

Divert to an internal/external phone

The divert function in this case is only operational in the single handset configuration and the incoming call must be on handset.

The administrator can create a shortcut which contains the target of the diverting call. The divert is only available for the following shortcut type:

•Dispatch

•Dispatch to Group

•Extension

•Contact

Note: shortcut type Extension and Contact need the option Dispatch on key to be activated.