Global forward rule and Line forward rule

Impacted lines

By default, Global forward rule acts over lines which meet following conditions (TSS -> User -> Open edition form of the line):

-Subscribe to notification is set to Yes

-Line type is Primary, Secondary or Shared

-User is allowed to forward such lines

Note that impacted lines can be precisely defined in User settings -> PBX Features -> Expert Mode -> Forward all extensions

Location: Terminal Profile Settings, Terminal Boot Settings
PBX Features	Forward all extensions Key: profile.setting.forwardall.extensions Description: Defines lines involved in global forward all feature When a part of those lines are forwarded, Forward access button is displayed with a red border in order to reflect a "partial" forward. This means that the forward access button will not reflect the forward state of lines that are not included in this list. By default, system includes all local lines (which are not DDI) in forward all operation. This key allows to define a list of the extensions impacted when user activate/deactivate forward all. This feature doesn't affect - nor is affected by - the visibility of the forward button in the DDI Line edition panel. "global" can be used as a substitute for the user's default line alongside other extensions. "global" or default global extension number can be used interchangeably. Here are valid format examples where the user can mention "global" anywhere in the list of extensions: Example: - profile.setting.forwardall.extensions=global;1601;5120 - profile.setting.forwardall.extensions=1601;global;5120 Constraint: The key value should be a ';' separated list of user extensions: global;1601;5120 The list can include all kind of lines. Note that shared lines are automatically excluded from global forward all operations if user isn't authorized to change shared line forwarding rule. "global" can be used as a substitute for the user's default line alongside other extensions. "global" or default global extension number can be used interchangeably. Related settings: Shared lines forwarding (profile.setting.forward.sharedlines) DDI Shared lines forwarding (profile.setting.forward.ddi.sharedlines) Enable forward/divert/transfer whitelist (profile.setting.forward.whitelist.enabled)

Global forward rule and Line forward rule are not persistent in IP Trade system. They are not stored in the TSS and so, cannot be edited through the TSS console.

·Rule is reset when user logs-out

·Rule is applied by the terminal (terminal answers incoming calls with 302 SIP messages)

Note that the room button needs to be present to configure the line forwarding. To show the room button on the turret layout Go to TSSàProfileà Turret layout

Click on “access button configuration”.

Place the room button where needed by pressing on the button on “room” on the right and then on a button on the left. Click on update.

It is also needed to enable the following key, in order to have the local lines appearing in the room:

profile.setting.room.showlocallines = true

If one needs to have the DDI lines in the room he needs also to enable the following key:

profile.setting.room.showddilines = true

At this point, the Global or line forwarding rule can be configured in the GUI as describe in the Forwarding Rule capability section.

PBX Forwarding (Cisco only)

With Cisco, there is a mean to make “Line forwarding” rule persistent. When PBX Forwarding option is activated in user profile, “Line forwarding” rule is stored in CUCM.

PBX Forwarding specification

·Rule is stored in the CUCM

·User is alerted when the rule changes

·Rule remains active when user logs-out

·Rule is applied by the CUCM (terminal doesn’t receive SIP messages about incoming calls)

·Rule can be edited in CUCM administration console: Call Routing à Directory Number

PBX Forwarding and Shared lines

·There is only one rule per line, independently the number of users which register the line

·Last changes made to the rule is applied to all users which register the line

·PBX forwarding avoid conflicts about forward rule setup

PBX Forwarding and Calling search spaces

Pay attention to properly configure calling search spaces for Forward All in CUCM Directory Number configuration. Two calling search spaces can be configured and must ensure target destination is found by the CUCM.

As it is a common mistake to activate PBX forwarding without properly setting related calling search spaces; double check that when you activate PBX forwarding.

Location: Terminal Profile Settings, Terminal Boot Settings
PBX Features	PBX forwarding truefalse Key: profile.setting.forwardpbx Description: Defines if forwarding rule is stored in the CUCM When this option is not activated forwarding rule is applied locally and reset when user logs-out When it is activated the rule is stored in the CUCM and so remain active when user logs-out Related settings: External PBX Forward Postfix (profile.setting.forward.external.postfix)

Activate PBX Forwarding in user profile

In TSS administration console:

·Go in Account Management à Profiles

·Click on a shared (or private) turret profile

·Select Settings pane

·Select PBX Features group

·Check PBX forwarding box

·Select true as PBX forwarding value

·Press Update button in order to validate changes