Additional Options

Attendant Features > Call Waiting Queue > Configure

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Enable duration timers	truefalse
Key: profile.setting.callduration.enabled Description: Defines if calls duration timers are enabled. Duration timers can be visible on handsets, shortcuts, Call Status panel and Floating applet panels. Constraint: true\|false Related settings: Duration timer on handset (profile.setting.callduration.timer.handset) Duration timer for alive calls on shortcuts (profile.setting.callduration.timer.shortcuts.alive) Duration timer for held calls on shortcuts (profile.setting.callduration.timer.shortcuts.hold) Duration timer for calls on shortcuts - other states (profile.setting.callduration.timer.shortcuts.others) Duration timer on call queues - queued calls (profile.setting.callduration.timer.callqueues.hold) Duration timer on call queues - pre-queued calls (profile.setting.callduration.timer.callqueues.others)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Duration timer on call queues - queued calls
Key: profile.setting.callduration.timer.callqueues.hold Description: Defines which type of timer is displayed on call queues for queued calls (held). Constraint: none\|alive\|current_alive\|last_alive\|hold\|current_hold\|last_hold\|total\|current_total\|grand_total none = no timer; alive = how much time the call has been alive (established); current_alive = same as alive time, but locally; last_alive = how much time the call has been alive since the last time it came alive; hold = how much time the call has been on-hold; current_hold = same as hold time, but locally; last_hold = how much time the call has been on-hold since the last time it was put on-hold; total = total duration of the call; current_total = same as total time, but locally; grand_total = same as total time, but this timer starts as soon as the call is created. Related settings: Enable duration timers (profile.setting.callduration.enabled) Duration timer on handset (profile.setting.callduration.timer.handset) Duration timer for alive calls on shortcuts (profile.setting.callduration.timer.shortcuts.alive) Duration timer for held calls on shortcuts (profile.setting.callduration.timer.shortcuts.hold) Duration timer for calls on shortcuts - other states (profile.setting.callduration.timer.shortcuts.others) Duration timer on call queues - pre-queued calls (profile.setting.callduration.timer.callqueues.others)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Duration timer on call queues - pre-queued calls
Key: profile.setting.callduration.timer.callqueues.others Description: Defines which type of timer is displayed on call queues for pre-queued calls (incoming). Constraint: none\|alive\|current_alive\|last_alive\|hold\|current_hold\|last_hold\|total\|current_total\|grand_total none = no timer; alive = how much time the call has been alive (established); current_alive = same as alive time, but locally; last_alive = how much time the call has been alive since the last time it came alive; hold = how much time the call has been on-hold; current_hold = same as hold time, but locally; last_hold = how much time the call has been on-hold since the last time it was put on-hold; total = total duration of the call; current_total = same as total time, but locally; grand_total = same as total time, but this timer starts as soon as the call is created. Related settings: Enable duration timers (profile.setting.callduration.enabled) Duration timer on handset (profile.setting.callduration.timer.handset) Duration timer for alive calls on shortcuts (profile.setting.callduration.timer.shortcuts.alive) Duration timer for held calls on shortcuts (profile.setting.callduration.timer.shortcuts.hold) Duration timer for calls on shortcuts - other states (profile.setting.callduration.timer.shortcuts.others) Duration timer on call queues - queued calls (profile.setting.callduration.timer.callqueues.hold)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Duration timer on call queues - pre-queued calls
Key: profile.setting.callduration.timer.callqueues.others Description: Defines which type of timer is displayed on call queues for pre-queued calls (incoming). Constraint: none\|alive\|current_alive\|last_alive\|hold\|current_hold\|last_hold\|total\|current_total\|grand_total none = no timer; alive = how much time the call has been alive (established); current_alive = same as alive time, but locally; last_alive = how much time the call has been alive since the last time it came alive; hold = how much time the call has been on-hold; current_hold = same as hold time, but locally; last_hold = how much time the call has been on-hold since the last time it was put on-hold; total = total duration of the call; current_total = same as total time, but locally; grand_total = same as total time, but this timer starts as soon as the call is created. Related settings: Enable duration timers (profile.setting.callduration.enabled) Duration timer on handset (profile.setting.callduration.timer.handset) Duration timer for alive calls on shortcuts (profile.setting.callduration.timer.shortcuts.alive) Duration timer for held calls on shortcuts (profile.setting.callduration.timer.shortcuts.hold) Duration timer for calls on shortcuts - other states (profile.setting.callduration.timer.shortcuts.others) Duration timer on call queues - queued calls (profile.setting.callduration.timer.callqueues.hold)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Duration timer on call queues - pre-queued calls
Key: profile.setting.callduration.timer.callqueues.others Description: Defines which type of timer is displayed on call queues for pre-queued calls (incoming). Constraint: none\|alive\|current_alive\|last_alive\|hold\|current_hold\|last_hold\|total\|current_total\|grand_total none = no timer; alive = how much time the call has been alive (established); current_alive = same as alive time, but locally; last_alive = how much time the call has been alive since the last time it came alive; hold = how much time the call has been on-hold; current_hold = same as hold time, but locally; last_hold = how much time the call has been on-hold since the last time it was put on-hold; total = total duration of the call; current_total = same as total time, but locally; grand_total = same as total time, but this timer starts as soon as the call is created. Related settings: Enable duration timers (profile.setting.callduration.enabled) Duration timer on handset (profile.setting.callduration.timer.handset) Duration timer for alive calls on shortcuts (profile.setting.callduration.timer.shortcuts.alive) Duration timer for held calls on shortcuts (profile.setting.callduration.timer.shortcuts.hold) Duration timer for calls on shortcuts - other states (profile.setting.callduration.timer.shortcuts.others) Duration timer on call queues - queued calls (profile.setting.callduration.timer.callqueues.hold)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call-waiting queues - ascending order	truefalse
Key: profile.setting.callqueues.order.ascending Description: Defines if the slots inside a call-waiting queue applet are ordered in an ascending way. Constraint: true\|false true = ascending order (older calls first) false = descending order (more recent calls first) Related settings: Call-waiting queues - top-down slots setup (profile.setting.callqueues.topdown)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call-waiting queues - top-down slots setup	truefalse
Key: profile.setting.callqueues.topdown Description: Defines if the slots inside a call-waiting queue applet are setup top-down (starting on the first entry) or bottom-up (starting on the last entry). Constraint: true\|false true = top-down false = bottom-up Related settings: Call-waiting queues - ascending order (profile.setting.callqueues.order.ascending)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call-waiting queues - hold returns to queue	truefalse
Key: profile.setting.callqueues.holdreturnstoqueue Description: Defines if a call manually put on-hold by the attendant returns to the call-waiting queue. By default, only calls that are automatically put on-hold by the system are sent in the queue. Note that: - The call-waiting queues are available through the use of secondary and shared lines. It is also available on DDI sharing lines, but this ability is outside the scope of this document. Only note that queue call return feature is always enabled for this kind of lines. - For a DDI sharing line is not allowed to create a recall queue with a target on the line itself. Constraint: true\|false Related settings: Call-waiting queues - on-hold music on held calls (profile.setting.callqueues.holdwithmusic) Call-waiting queues - show calls on CIKs as well (profile.setting.callqueues.oncik) Call-waiting queues - held auto forward on calls out of queue (profile.setting.callqueues.outofqueue.heldforward)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call-waiting queues - on-hold music on held calls	truefalse
Key: profile.setting.callqueues.holdwithmusic Description: On call-waiting queues, defines if a call that has been manually put on-hold (and hence does not appear in the queue) generates on-hold music to the remote party. Disabling this feature allows to have the queue on-hold music to be heard when the call is in the queue, but not heard when the call is manually put on-hold by the operator. This setting has no effect if profile.setting.callqueues.holdreturnstoqueue is set to true. Constraint: true\|false Related settings: Call-waiting queues - hold returns to queue (profile.setting.callqueues.holdreturnstoqueue)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call-waiting queues - queued calls ring	truefalse
Key: profile.setting.callqueues.queuedcallsring Description: Defines if a call present in a call-waiting queue rings. if enabled, the call will generate a ringtone, using the same rules as a pre-queued call, or an incoming call. Constraint: true\|false

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call-waiting queues - display pre-queued calls	truefalse
Key: profile.setting.callqueues.displayprequeuedcalls Description: Defines if a pre-queued call (incoming) is displayed in call-waiting queues applets. Constraint: true\|false Related settings: Call-waiting queues - show calls on CIKs as well (profile.setting.callqueues.oncik)

Location: Terminal Boot Settings, Terminal Profile Settings

Highlights

Incoming highlight timer
Key: profile.setting.incoming.highlight.timer Description: Defines (in seconds) timeout after which incoming calls are displayed as emergency call. This key affect incoming calls which reach the turret through: - Local user PBX lines including primary, secondary, shared, emergency and red lines. - DDI Sharing - TPO Hunt - Distant other user lines through ITMH if profile.setting.in.call.represent.distantaslocal is set to "true" Constraint: -1 = OFF 0 = IMMEDIATE 1 to 300000 stands for a period expressed in second. Any other value results in OFF Related settings: Distant incoming calls aspect (profile.setting.in.call.represent.distantaslocal) Incoming highlight distant calls (profile.setting.incoming.highlight.distant)

Location: Terminal Boot Settings, Terminal Profile Settings, profile

Highlights

Held highlight timer
Key: profile.setting.held.highlight.timer Description: Defines (in seconds) timeout after which held calls are displayed as emergency call. This key affect held calls which belong to: - Local user PBX lines including primary, secondary, shared. Constraint: -1 = OFF 0 = IMMEDIATE 1 to 300000 stands for a period expressed in second. Any other value results in OFF Related settings: Held highlight distant calls (profile.setting.held.highlight.distant)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call-waiting queues - show calls on CIKs as well	truefalse
Key: profile.setting.callqueues.oncik Description: Defines if calls that are displayed on call queue applets (hosted on Call-Waiting or Recall queue lines) are also matching with CIKs, like other calls. Constraint: true\|false Related settings: Call-waiting queues - hold returns to queue (profile.setting.callqueues.holdreturnstoqueue) Call-waiting queues - display pre-queued calls (profile.setting.callqueues.displayprequeuedcalls)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Call queue display style
Key: profile.setting.callqueues.displaystyle Description: Defines which of Name, Extension or Both is used to the call display in the Call Queue Applet. Constraint: Name\|Extension\|Both Extension is the call's remote party extension. Related settings: DDI slot display policy (profile.setting.old.displaypolicy)

Location: Terminal Boot Settings, Terminal Profile Settings

Highlights

Incoming highlight distant calls	truefalse
Key: profile.setting.incoming.highlight.distant Description: Defines if distant incoming calls are highlighted as local ones This key affect incoming calls which reach the turret through: - Distant other user lines through ITMH if profile.setting.in.call.represent.distantaslocal is set to "false" Constraint: true\|false Related settings: Distant incoming calls aspect (profile.setting.in.call.represent.distantaslocal) Incoming highlight timer (profile.setting.incoming.highlight.timer)

Location: Terminal Boot Settings, Terminal Profile Settings, profile

Highlights

Held highlight distant calls	truefalse
Key: profile.setting.held.highlight.distant Description: Defines if distant held calls are highlighted as local ones This key affect held calls which reach the turret through: - Distant other user lines through ITMH Constraint: true\|false Related settings: Held highlight timer (profile.setting.held.highlight.timer)

Location: Terminal Profile Settings, Terminal Boot Settings

User Settings

Enable blinking on Call Queue panels	truefalse
Key: profile.setting.callqueues.blink.enable Description: Defines if call buttons blink in call status panels Which gives, with default colors: true: Incoming are displayed blinking grey/orange (same layout as shortcut) Held are displayed blinking grey/green (same layout as shortcut in held) Emergency/red type lines are blinking grey/red false: No blinking and no background color Emergency/red type lines are red Constraint: true\|false