Usage

Turret is able to register and unregister against Finesse server. Moreover, it allows user to notify Finesse Server he is "Ready" or "Not Ready".

Login

When user logs in on Turret, login status is sent to Finesse server and by default, Ready status is sent too (see Configure to change this behavior). User's Contact Center button is displayed in green to indicate user is in Ready status.

Logout

When user logs out, logout status is sent to Finesse server and login panel is displayed on turret.

State change

User has to click on Contact Center button to change state.

Supported state transitions are:

- Ready -> Not Ready

- Ready -> Error

- Not Ready -> Ready

- Not Ready -> Error

Note that when state is in error, it is impossible to turn it to Ready or Not Ready state.

Contact Center Events reception

Turret is able to receive events sent by Contact Center server for tracing purpose only. Those events are traced under CC.EVENTRUNNER category with debug2 level in syslogs.