Debug info zip file structure

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Standard > Troubleshooting Data: References > TPO > TPO Debug Information

Once retrieved, here is the zip file content.

Certificates\CACertificates

Contains certificates (*.cer files) which are stored in C:\Program Files\IPTrade\CACertificates.

The certificate from this folder is a copy of the CA certificate configured in the TSS.

DebugInfoContentTPO

Certificates\Certificates

Contains certificates (*.cer files) which are stored in C:\Program Files\IPTrade\Certificates.

Certificates from this folder are "TPO server certificates". These certificates are used to encrypt  communication between turrets and TPO. They are configured in the TPO cluster when using DNS redundancy mode.

Certificates\OLDServices

Contains certificates (*.cer files) which are stored in C:\Program Files\IPTrade\OLDServices.

When using Skype For Business with no OVA TPOs, the CA Certificate needs to be copied manually in C:\Program Files\IPTrade\OLDServices.  

This folder contains these manually copied certificates.

CrashDumps

This folder contains crash dumps files for TPO Bootstrap, TPO, OLDCB, RTPPlayer and Watchdog services

LastTracedMessages

This folder contains snapshots of last X traced messages that the user was experiencing at debug information retrieval time. The number X of messages is defined in TPO's configuration. Basically mem.txt file contains locally last messages sent to syslog server. Other files (named by memory targets name) contain last messages sent to syslog server depending to loggers associated to targets. May be useful when the only information we've is the TPO debug information dump. However it remains limited compare to a full syslog trace that gives a better picture of what happen on others TPOs simultaneously.

Logs\TPOBootstrap.log

Logs\TPOBootstrap.X.log

Contains logs from TPO bootstrap

DebugInfoContentLogsTPO

Logs\TPOBootstrap_hash.log

Logs\TPOBootstrap_hash.X.log

Contains logs from TPO bootstrap concerning hash

Logs\old.log

Logs\old.X.log

Contains logs from TPO

Logs\OLDCB.log

Logs\OLDCB.X.log

Contains logs from Media service OLDCB

Logs\OLDWatchdog.log

Logs\OLDWatchdog.X.log

Contains logs from Watchdog

Logs\OLDRTPPlayer.log

Logs\OLDRTPPlayer.X.log

Contains logs from RTPPlayer

OLDCB\statistics

Contains OLDCB service statistics files. The statistics information is  daily saved in a file in the format <YYYY>_<MM>_<DD>-<HH>_<MIN>_<SEC>.txt

YYYY: year, MM: month, DD: day, HH: hour, MIN: minute, SEC: second

Example: 2015_03_15-16_10_25.txt


Reports

This folder contains dump files about OS upgrade fails

YYYYMMDD_HHMMSS.zip

Contains a TSS report without any syslog

application.cfg

Contains the whole TPO configuration at startup. This file is the merge result of boot.cfg file, factory.cfg  and FTP settings (TPOs)

BackupEmitter.txt

Contains Hot Backup emitter information

BackupReceiver.txt

Contains Hot Backup receiver information

boot.cfg

Contains TPO bootstrap configuration at TPO startup

Bscg.txt

Contains TSS communication information

CCL.txt

Contains pure sip stack instantiated object information

factory.cfg

Contains configuration parameters set by default in turret firmware

ftpX.X.cfg

Contains FTP settings (TPOs) following specific rules *

ipt.zones.cfg

Contains zone name for each devices

logtrace.cfg

Contains Log configuration for TPO bootstrap

OLDCBdump.txt

Contains managed streams information

Recorder.txt

Contains deeper information about call recording processing

System Information.txt

Contains a snapshot of what the user was experiencing at debug information retrieval time.

 

* ftp files are built following this mapping :

- xxx1.g.cfg = global ftp settings (TPOs)

- xxx2.z.cfg = zone specific ftp settings (TPOs)

- xxx3.tid.cfg = TPO ID specific ftp settings (TPOs)