User Lines Table

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Standard > Troubleshooting Data: References > Turret > Turret Debug Information > System Information

When a user is logged in, he can have multiples lines.

 

 

Here is the most valuable information.

 

Device Id

This is the sip device used to register against SIP PBX. This value contains an non-empty value while registering on Cisco CUCM only. Other PBX or DDI lines do not contain any value in this field.

Type

Type of the Line: PRIMARY, SECONDARY, SHARED, DDI.

Extension

The registered/subscribed extension

Domain

Sip domain of the extension

RegId

A unique identifier of the line. This allow for example to identify on which extension a call is received/placed (see Use calls section)

RedType

None (normal line), Emergency Line, Red Line

User

TSS user owning these lines.

LastLoginTime

User last login time

Status

Each line may report a different status, for example the primary line may be REGISTERED while DDI lines are UNREGISTERED (either for technical reason or if the user has remove notification for that line)

AutoHold

Whether the line is an AutoHold line or not

RingSetUid

Ringtone set associated to the line. The value is an id. Thus you can make the association with  “Ringtone Sets” section of the system information file. Blank value means that the line will use user default ringtone set.  For example 000000002 will generally be associated with the “Silence” ringtoneset.

RingVolume

Volume of the ringtone set

InAutoAcceptDelay

Incoming call auto acceptance delay. OFF means that this feature is disabled.

HeldAutoForwardDelay

Held call auto forwarding delay. Off means that this deature is disabled.

HeldAutoforwardTarget

If autoforward of held call is enabled, this is the target of the forward.

NotificationDelay

Incoming call notification delay. IMMEDIATE means user is immediately notified about new incoming calls.

RingtoneDelay

Incoming call audio notification delay. IMMEDIATE means incoming calls start to ring as soon as they are visible.

TpoGroupName

For DDI lines it specifies which TPO group will be contacted to subscribe to that line

EnableNotif

Yes= the user registers/subscribes to that line event (incoming/outgoing calls event reach the user turret). No= the user is not registering/subscribing to that line event (the turret user turret doesn’t receive outgoing / incoming call notification for that line). This is use in the coverage feature where a user can engage/disengage a line on the fly.

CallHist

Whether calls hosted on that line will reach the call history or not

DefaultDDI

Whether the line is the Default DDI line of the user or not. If not it can lead to have some DDI feature restrict (like the ability to merge slot on that line) depending on user settings.

DefaultLine

Indicates which line is, by default, used to initiate new outbound calls

DND

Indicates if line is in DND

DND Forward Target

Indicates line DND Forward Target as it is defined in TSS line settings

Forward All Target

Indicates if a forward all rule is defined on the line or not. If it is, this column contains the forwarding rule target

InFloating

Whether call hosted on that line will reach floating keys or not.

MWI

Whether MWI information of that line is displayed to the user or not

MsgAvailable

Indicates if a message related to the corresponding line is present or not

SharedLineOnTPO

Relevant for DDI lines only: indicates if a the line registered by the TPO is a PBX shared line or not.

AutoRcDelay

Indicates auto recall delay as defined in TSS line configuration

AutoRcTarget

Indicates auto recall target as defined in TSS line configuration

QType

The queue type of the line. Queue types allow using the line as a call-waiting queue.

QHoldDelay

Indicates the delay before incoming calls are put in held state. Only relevant for lines having a not empty QType