Ringtone tables |
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| Standard > Troubleshooting Data: References > Turret > Turret Debug Information > System Information |
The silence mode information are provided with global silence mode first, then the state of DND and Ringtone Silence.
In this situation we may see that CallId 000000005 is associated to a current played ringtone event INCOMING, and an event IN_HS_BUSY (event played when handset is already in use). It also gives directly the sampleID played, with this sampleID you can look at Ringtones tables
However this path goes straight to the file without involving ringtone set. To do so, user must first see if shortcut matching contain a ringtone set, then group of shortcut,… Notice that "Ringtones are not muted" indicates that no specific rules is put in place to mute all ringtones system wide.
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