Issue
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Needs
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Private wires
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1. User logged in, Turret debug information while the issue is present
2. TPO debug information while the issue is present
3. Syslogs of Turrets/TPO/PLAD (when PLAD is used)
4. TSS Report
5. application.cfg of PLAD (when PLAD is used)
6. Strongly recommended: 2 simultaneous wireshark trace, one taken between turrets and TPO and one taken between TPO and PLAD/PBX
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DDI Sharing
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1. User logged in, Turret debug information while the issue is present
2. TPO debug information while the issue is present
3. Syslogs of Turrets/TPO
4. TSS Report
5. Strongly recommended: 2 simultaneous wireshark trace, one taken between turrets and TPO and one taken between TPO and PBX
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Classical Telephony
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1. User logged in, Turret debug information while the issue is present
2. Syslogs of Turrets
3. TSS Report
4. Wireshark trace taken between turrets and PBX
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Classical Telephony, Join
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1. User logged in, Turret debug information while the issue is present
2. Syslogs of Turrets/TPO
3. TSS Report
4. 2 simultaneous wireshark trace, one taken between turret owning the call originally and PBX, one taken from TPO
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Turret upgrade – boot
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1. Error message
2. Turret syslogs
3. wireshark trace taken from turret
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Turret User Login
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1. Error message
2. Turret debug information while the issue is present
2. Turret syslogs
3. wireshark trace taken from turret
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Corporate Directory (CUCM)
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1. TSS report
2. wireshark trace taken between TSS and PBX
3. wireshark trace taken between Turret and TSS
4. TSS Events and Audit Tracks
5. turret syslogs
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Corporate Directory (LDAP)
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1. TSS report
2. wireshark trace taken between TSS and LDAP server
3. wireshark trace taken between Turret and TSS
4. TSS Events and Audit Tracks
5. turret Syslogs
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Corporate Directory (LDAP groups)
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1. TSS report
2. wireshark trace taken between Turret and LDAP server
3. Debug information of logged in user while the issue is present.
4. TSS Events and Audit Tracks
5. Turrets syslogs
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Recording
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1. User logged in, Turret debug information while the issue is present
2. Turrets syslogs
3. TSS Report
4. Wireshark trace taken between turrets and Recorder
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TPO Cluster - Place
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1. Error message
2. TPO logs
3. TPO Syslogs
4. TPO debug information
5. TSS report
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TSS Upgrade
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1. copy of SQL server DB that has been used as starting point for the upgrade
2. UIM logs
3. TSS OVA debug
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TSS Connection - browse
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1. Screenshots of the Error
2. TSS Events and Audit Tracks
3. Maintenance Plan and DB size
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License
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1. Screenshot of TSS License page
2. TSS report
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