Auto-forward of held calls
Auto-forward of held calls |
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| User Options > Automatic actions > Configure |
Global scopeConfigure the default timeout and the default target for all lines using shared/user profile settings.
Per extension configurationConfigure the timeout and the target for a particular extension (useful when configuring shared lines). Proceed as follows 1)Connect to the TSS administration console using an administrator account ; 2)Navigate to Account Management -> Profiles list and select the shared profile to configure; 3)Click Add new button in advanced settings pane; 4)In setting edition form a)In Name field: type in the timeout key name depending on the extension (i.e. 7005); b)In Value field: type in timeout expressed in second (i.e. 15);
5)Press Add and Continue to save the changes and add a second setting; 6)In setting edition form a)In Name field: type in the target key name depending on the extension (i.e. 7005); b)In Value field: type in the target extension (i.e. 1107);
7)Press Add and Go Back button to save the changes; Per user line configurationConfigure the timeout and the target for a particular line. Proceed as follows 8)Connect to the TSS administration console using an administrator account ; 9)Navigate to Account Management -> Users list and select the user to configure; 10)Select the user line tab and select the line you want to configure; 11)In the Automatic actions settings pane, a)Select custom in Held Auto Forward Delay drop down and type in the desired timeout; b)Type in the desired target extension in Held Auto Forward Target field;
12)Press Update button to save the changes; |
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