Usage

A dial plan configuration allows to manipulate various extensions (provided through shortcut keys, dial pad, PIM shortcut, ...) before using them to place an outbound call.

How dial plan is applied

A dial plan is constituted of a set of normalization rules. A normalization rule is the composition of a pattern to match and a translation rule. In addition, each normalization rule has a priority defined within the dial plan to specify in which order these rules will be applied.

A pattern to match is described as a regular expression, which provides a powerful tool to describe complex patterns. The turret is able to deal with regular expressions given in the ECMAScript grammar. A short documentation for writing simple regular expression is available here.

A translation rule describes how to translate a calling address once it has been matched against the pattern expression. Any captured group (up to nine) in the pattern regular expression can be injected in the translation rule's placeholders. The captured group placeholder are numbered following the capture group order: the first captured group can be inject in place of any '$1' placeholder, the second in place of any '$2' placeholder, etc..

In the following scenario, we will define a simple dial plan, for a single line (of extension 4242):

Priority	Pattern to match	Translation rule	Comment
1	^(\d{4})$	+3249842$1	This pattern only matches calling address of 4 digits. The translation adds "+3249842" in front of the captured group
2	^22(\d{4})$	+2249842$1	This pattern only matches calling address of 6 digits beginning by the sequence "22". The translation adds "+2249842" in front of the captured group
3	^(\d+)$	$1	This pattern matches calling address of any number of digits. The translation does nothing special and let the extension untouched

The dial plan application consists in this simple process. Given the line used to place the outbound call, three levels of dial plan configuration are considered in this order:

Placing an outbound call from a shortcut or the dial pad

Placing an outbound call from a PIM contact or a corporate search result

When having PIM shortcuts or corporate search results, special dialing rules can apply before the regular dial plan.

Receiving an inbound call, and redialing it

Dialing rules can also be applied when logging a received call in the Call History. A specific set of dialing rules also exist when redialing Call History entries.

For the received and missed calls the dial plan is applied. To apply it to the placed calls, see Configure.

Usage

How dial plan is applied

Placing an outbound call from a shortcut or the dial pad

Placing an outbound call from a PIM contact or a corporate search result

Receiving an inbound call, and redialing it

Receiving an inbound call, and creating a shortcut