Limitations

DDI line and DND Forward

DND Forward feature is not available on DDI line

DDI line and PBX line Forwarding

Since the forward of DDI line is a TPO forward, the forwarding rule cannot be configured on the PBX and the modifications done regarding the DDI line forwarding rule are not viewed in the PBX Line settings.

Shared line and line DND

Line DND feature is not available for shared lines. Corresponding button is not shown in shared line edition form on the terminals.

DND Forward scope

DND Forward is only applied when terminal is locked or when global DND mode is activated.

Activating DND in line edition form doesn’t activate DND Forward rule.

Incoming call handling priority

If several incoming call handling rules are activated at the same time, terminal applies them regarding the following priorities:

(1)Global Forward / Line Forward

(2)Global DND Forward

(3)Global DND / Line Standard DND

What about existing calls when user activates global DND?

When user activates global DND though Do not disturb action button, terminals goes into existing incoming calls list and acts depending on line type and configuration.

Primary / Secondary line with or without DND Forward rule

Existing incoming calls keep ringing.

Shared line without DND Forward rule

Existing incoming calls keep ringing.

When forwarding a line that is not listed as one of the "Forward all extensions", there is no notification on the Forward access button.